Sr. Manager, Business Management

Sr. Manager, Business Management

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Business Management, Strategy & Support

Pay Details: 4 days - N/A CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

Platform & Technology Business Operations Introduction:
Platform & Technology Business Operations helps our Platform & Technology partners to achieve operational and strategic excellence through the standardization and continuous improvement of its services in support of financial & performance management, portfolio & investment management, resource management and operational risk management through the support and evolution of shared business operations functions that support our colleagues, delivery teams and financial processes.

Within Platform & Technology, Delivery and Operations are a critical capability for TD as we invest and grow for the future to be the better bank. It is a core part of our guiding principles to focus on delivery outcomes, fostering speed and innovation, and modernizing our operating model. As we continue to build towards that future for the bank, our group will be leaders in advancing delivery practices; deliver strategic advice, reporting, analysis, and insights to our partners with a focus on outcomes; drive and measure continuous improvement and efficiency/productivity in our operations and across Platforms & Technology; lead the Platforms & Technology and Next Evolution of Work (NEW) Resource and Location and Tooling Strategies and its implementation.

We are proud to offer an engaging, results-oriented, collaborative, and inclusive work environment to our colleagues and partners.

KEY ACCOUNTABILITIES

1. Responsible for P&T Headcount and Resource Management related governance framework and practice to support tool functionality and process execution across Technology Business Operations and tool users.
2. Develop and evolve current Resource Management framework in support of existing and future team and organization constructs.
3. Provide direction and/or input to complex issues as a subject matter expert and where necessary participate in identifying, designing solutions and supporting the implementation.
4. Responsible for development of required reporting and data analysis in support of resource management tool and business processes.
5. Lead issue resolution and provide guidance & support to P&T.
6. Determine business needs, processes and requirements to support delivery and business operations are fully documented and kept current.
7. Own Resource Management process and tool design to support strategies and outcomes in P&T.
8. Lead and manage regular and structured touchpoints with key partners and impacting LOBs to provide support and solicit feedback to improve current resource management solutions.

KNOWLEDGE AND SKILLS

1. Extensive knowledge in business operations, resource management, and financial management.
2. Experienced in process optimization of business processes and tools usage across stakeholders.
3. Experienced in Clarity PPM and financial, project, and resource functionalities.
4. Experience in design and deployment of solutions via automated workflows applications.
5. Innovative thinker with a continuous improvement mentality.
6. Business acumen with the ability to distill complex information, develop business cases, and effectively communicate ideas and recommendations.
7. Great communication skills and ability to develop effective executive presentations.
8. Strong relationship management skills with both internal and external vendors and partners.
9. Solid balance between challenging the status quo and moderating change impact to the business.
10. Ability to work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed.
11. Ability to lead and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross-functional processes within own area of expertise.
12. Flexible and adaptable to changing situations and environments.
13. Knowledgeable in Agile delivery methodology and principles.
14. People management experience.

Education

1. Bachelor's degree or equivalent work experience.
2. Business Operations, Finance, accounting experience are an asset.
3. 10+ years of related experience.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet