Sr Director-Utilities Client Partner

Job Description - Sr Director-Utilities Client Partner (078200)

We are looking for a dynamic and results-driven Utilities Client Partner to join our team. In this role, you will develop and nurture strong relationships with key utilities clients, understand their business needs, and provide strategic IT solutions that deliver tangible business value. You will play a crucial role in driving customer trust, business growth, and the overall success of client engagements within the Utilities sector.

Key responsibilities:

• In-depth expertise in the Utilities sector with a deep understanding of client transformation portfolios and related value drivers. Develop client value propositions leveraging strong understanding of Utility Operations and IT / OT Technology landscape.
• Serve as a trusted advisor to clients, delivering strategic guidance on technology solutions that align with their business goals.
• Collaborate with internal teams to ensure the seamless delivery of innovative solutions tailored to client needs.
• Identify and capitalize on new business opportunities within existing client accounts, driving revenue growth through upselling and cross-selling initiatives.
• Stay abreast of industry trends, emerging technologies, and competitive landscape to effectively position offerings and differentiate services.
• Lead client engagement activities, including presentations, workshops, and meetings with key stakeholders.
• Act as the primary liaison between clients and internal teams, ensuring clear communication and alignment throughout the project lifecycle.
• Drive client satisfaction and retention by delivering exceptional service, exceeding expectations, and building long-term relationships.
• Contribute to the creation of marketing collateral, case studies, and thought leadership content that highlights our expertise and success stories in the Utilities and Energy sectors.

Required Skills

• Bachelor’s degree in business, Engineering, or a related field; MBA or advanced degree preferred.
• Minimum of 5 years of experience in a client-facing role within the Engineering or OT industry, with a focus on the Utilities sector in Ontario.
• Strong knowledge of IT/OT application landscape for Utilities, including familiarity with industry-specific technologies and standards and associated impact to Operations (i.e. Control Room, etc).
• Proven hands-on experience in transformation program pre-sales, with a track record of successfully building and maintaining client relationships, driving revenue growth, and achieving business objectives.
• Exceptional communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
• A strategic thinker with a customer-centric mindset, passionate about delivering innovative solutions to meet client needs.
• Strong leadership capabilities, a self-motivated team player, and the ability to thrive in a fast-paced, dynamic environment.
• Established reputation and solid relationships within the consulting industry, particularly with Utilities sector clients.
• Willingness to travel as needed to meet clients and attend industry events.

If you are a results-oriented professional with a deep understanding of the Utilities sector and a passion for driving business value through technology solutions, we would love to hear from you.