Sr. Cloud Consultant – Change Management / User Adoption in the USA or Canada

Sr. Cloud Consultant – Change Management / User Adoption in the USA or Canada

Cloud for Good is looking for change management professionals motivated by a passion to deliver value for our customer’s technology investments by focusing on how changes related to technology initiatives impact people and their ability to adopt and become proficient with new solutions provided by these initiatives.

The Senior Consultant will play a pivotal role in driving the success of our engagements by developing and implementing change management strategies and plans that result in faster adoption, increased proficiency and minimized resistance for technology initiatives.

While this isn’t a technical role, it does require a natural curiosity of how people can leverage technology to work more effectively and sustainably. It is also a role that requires a passion for helping make the benefits of technology accessible to businesspeople in non-technical positions.

This role also includes contributing to a growing practice and participating in practice development activities such as developing new offerings, marketing collateral, and blogs.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Responsibilities:

• Develop change management strategies and detailed plans for change initiatives for customer engagements
• Coach customers and project team on change management principles and their practical application in a project context
• Evaluate the effectiveness of change management strategies and tactics used to promote adoption using quantitative (user metrics, surveys, etc.) and qualitative (observations, communications, etc.) techniques and revise plans, if needed, based on results
• Work closely with customer project owners to ensure expected benefits and value are realized
• Conduct ongoing risk/impact assessments and provide support throughout the project to determine potential challenges/barriers/resistance and identify corresponding risk mitigation strategies
• Coordinate change management implementation activities, ensuring execution aligns with overall plans, commitments to customers, and schedule/cost targets
• Coordinate with project managers ensuring alignment between change management and technical implementation plans for the initiative
• Develop and execute (or supervise others executing) stakeholder, resistance management, communication, and training plans.
• Develop and deliver communications assets aligned to the change management and communications plans, e.g., email communications, templates, web content, etc.
• If applicable, review proposed change management communications for alignment with plan and customer’s corporate communications standards and organizational change culture.
• Develop and deliver training assets/ instructional design related to the change management and training plans, e.g., training slide decks, webinars, job aids, video shorts, FAQs, etc.
• If applicable, deliver train the trainer and/or end user training aligned to the change management and training plans
• Ability to travel up to 20%
• Contribute to the growth and development of ACM practice by participating in activities such as developing new service offerings, marketing collateral, blogs, etc.

Key Skills

• Experience and knowledge of change management principles, methodologies, and tools driven by technology implementations
• Exceptional communication skills, both written and verbal
• Excellent emotional intelligence and situational awareness and the ability to adapt messaging and approach to your audience
• Ability to effectively communicate with and influence senior leadership/executives and project sponsors
• Ability to effectively collaborate with and influence internal teams and customer stakeholders toward a shared vision or goal
• A solid understanding of how people go through a change and the change process
• Excellent active listening skills and attention to detail
• Excellent critical thinking skills and ability to adapt and be flexible as project conditions warrant
• Ability to work independently with customers and project team members, be proactive, take initiative, and self-manage
• Ability to learn new technology quickly and translate the benefits into training and communications assets
• Good to excellent user-level understanding of Salesforce and Microsoft Technologies (in particular, Microsoft 365/Office 365), and familiarity with Lucid, JIRA, and Smartsheet
• Collaborate with project leadership to support overall project and team member health and satisfaction

Education and Experience

• Bachelor’s degree in Business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent
• 5+ years of professional experience in consulting, technology implementation, organizational change management, training/education, or related field. Alternatively, an equivalent combination of education and experience is required.
• At least one Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst)
• Beneficial experience: (the following are not required but are beneficial for candidates)
• Experience with our Core Industries – Higher Ed, Non Profit, or Public Sector
• Master’s degree in Organizational Leadership, Change Management, or related fields