Sr. Bank Investigator

Position Overview:

As a Senior Bank Investigator, you will leverage your expertise in conducting intricate criminal and conduct investigations. Collaborating closely with Investigators and Analysts, you'll provide strategic guidance and a clear investigative methodology. You will also serve as a crucial liaison with Investigative Services leadership, as well as industry and law enforcement partners. You will spearhead engagement practices with partners and law enforcement.

In this role, you'll be pivotal in identifying, understanding, and mitigating financial crime threats faced by the Bank through your advanced investigative efforts. Your findings will inform discussions on financial crime risk within the Bank. Your critical guidance on partner engagement, including with law enforcement, will help identify and mitigate Manulife Bank’s exposure to criminal risk.

As a Senior Bank Investigator, your role is crucial in identifying, understanding, and reducing financial crime threats to the Bank through superior investigative activities. Reporting to Canada Legal, your findings will drive discussions on financial crime risk. Your guidance on partner engagement, including law enforcement, will be integral in identifying and mitigating Manulife Bank's criminal risks.

Key Responsibilities:

• Design investigative methodologies for complex cases, optimizing recovery, minimizing customer impact, and ensuring investigative success.
• Lead financial crime and conduct investigations, showcasing proven expertise.
• Conduct interviews with customers and employees as part of investigations.
• Prepare comprehensive reports that summarize important investigative findings.
• Develop criminal briefs for law enforcement and manage the referral and engagement processes for enforcement and prosecution.
• Utilize risk assessment and mitigation strategies to determine appropriate methodologies.
• Create and maintain a model for industry and law enforcement liaison engagement.
• Stay informed about current and emerging financial crime threats to Manulife Bank.
• Maintain records of investigations using incident management software.
• Support Investigative Services leadership when needed.

Required Qualifications:

• Established professional in financial crimes investigation with at least 10 years of experience in financial services, particularly in managing complex financial crime and conduct investigations.
• Proven record of successful criminal and/or civil prosecution.
• Well-established industry network.
• Ability to apply complex information and data to enhance investigative processes and outcomes.
• Experience conducting civil or criminal investigations, including providing evidence.
• Strong interviewing and interpersonal skills.
• Financial Crime Certification is required: CFE, CFCI, CFCS, CFI, or other internationally recognized and accredited certifications in financial crime investigation and/or interviewing.

Preferred Qualifications:

• Demonstrated ability in decision-making and effective problem-solving.
• Exceptional technical and writing skills, capable of preparing technical and investigative reports.
• Ability to thrive in a team environment, providing valuable support and guidance to other investigative personnel.
• Proactive in taking ownership, building solutions, and focusing on key priorities.

When you join our team:

• We empower you to learn and develop the career you desire.
• We recognize and support you in a flexible environment where well-being and inclusion are priorities.
• As part of our global team, we’ll assist you in shaping the future you envision.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: CAN, Ontario - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between: $68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.