Specialty Store Account Executive

Position: Deskside Support / Help Desk / Field Service Technician

Type: Full-time / Part-time or Per Project

Responsibilities:

• Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
• Provide 2nd level Help Desk support.
• Perform basic LAN and internetworking related activities.
• Handle bench repairs (depot service) & remedial maintenance.
• Respond to, update, and close calls from National Dispatch / Call Management Center.
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Knowledge, Skills, and / or Abilities Required:

• 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
• 3 – 5 years of deskside support experience.
• 3 – 5 years of break-fix experience.
• Strong internetworking and troubleshooting skills.
• A+ certification and at least one certification from either Cisco or Microsoft.
• Other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.
• Must be a self-starter with the ability to manage multiple tasks.
• Ability to act in a Team Lead capacity.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.
• Minimum of a Diploma from a recognized IT program.

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.