Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work remotely anywhere within Canada
3. Supportive and collaborative work environment
4. Chance to make a positive impact on patient outcomes and experiences
5. Join a leading global provider in clinical research and healthcare intelligence

What to Expect (Job Responsibilities):

1. Provide telephone, email, and web-based clinical support to patients, pharmacists, and healthcare professionals
2. Deliver counseling and adherence support to patients in accordance with pharmaceutical manufacturer requirements
3. Manage call queues and retrieve voice messages as per established policy
4. Report adverse events or drug reactions within specified timelines
5. Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):

1. University degree, including advanced or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
2. Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center roles
3. Fluently bilingual in French and English
4. Detailed knowledge of health insurance and pharmacy transactions
5. Strong computer and telecommunication skills with an ability to establish rapport through telephone contact

How to Stand Out (Preferred Qualifications):

1. Experience in specialty pharmaceuticals or healthcare-related roles
2. Advanced knowledge of Excel, Word, and Outlook
3. Proven ability to multitask and work in a fast-paced environment
4. Willingness to engage in professional development and special projects
5. Strong organizational skills and time management abilities