Specialist, Technical Network

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

The Specialist, Technical Network will be a collaborative member of the Managed Infrastructure Services (MIS) team, serving our enterprise customers and supporting them. This collaborative team provides third-level support to MIS Technicians, Design Engineering for Bell Services (MIS Network, MIS Wireless and IPVPN). This position demands an individual who possesses technical expertise with superb customer service.

Our mission statement is to deliver service excellence to our customers through our values of placing the customer first, trusting and empowering our people, continuous optimization of our process, learn by doing and partnerships.

Key Responsibilities

• Provide the end-to-end technical leadership to the resolution of customer issues related to Managed Infrastructure Services (MIS); IPVPN, MIS Network, and MIS Wireless.
• Provide third level support (L3) for escalations from MIS Technicians (L2) arising from Incidents, Problems, Changes, Requests for Changes and Releases.
• Participate in an on-call rotation to serve and support our MIS Technicians in resolving customer issues.
• Provide technical leadership to Solutions Engineering (Sales) in ensuring customer designs satisfy operational requirements in an efficient and supportive manner.
• Ability to articulate and communicate complex networking-related concepts to a broad range of technical and non-technical staff in an efficient and supportive manner.
• Serve account executives and service managers in explaining customer issues and service outages in an efficient and supportive manner.
• Provide coaching and mentoring to MIS Technicians (L2) and share technical knowledge, skills and expertise in an efficient and supportive manner.
• Provide leadership in introducing new equipment and software for our services and customers (executing testing and acceptance).

Critical Qualifications

• Demonstrated Experience with Layer 2 Technologies (STP, VTP).
• Demonstrated Experience with Layer 3 Technologies (BGP, OSPF, EIGRP, QoS, IGMP, PIM, HSRP).
• Knowledge of MPLS Technologies (VRF, VRF-Lite, MP-BGP, QoS).
• Knowledge of Application and Network Access Control Technologies (SNMP, DNS, DHCP, Radius, ACS, ISE, IDS/IPS).
• Demonstrated Experience in Planning, Design and Support of Networks.
• Demonstrated Vendor Hardware Experience with Cisco (Required) and/or F5 and Juniper.
• Understanding of Firewall Technologies.

Preferred Qualifications

• Minimum 3 Years of Experience.
• Cisco Certified Networking Professional (CCNP) or Relevant Experience.
• Juniper (JNCIA-M) an Asset.
• University Degree or College Diploma (Computer Science, Engineering, Programming).
• Demonstrates the above Technical Competencies and Essential Qualities/Attributes.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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