Spa Manager

BE THE DIFFERENCE at Hand & Stone and enjoy a successful career as a Spa Manager at our Spa located at 410 Lakeshore Boulevard West, Toronto, Ontario.

Hand & Stone Spa Managers lead and motivate a team of RMTs, Estheticians and Spa Associates to provide outstanding client services and reach or exceed sales goals. Spa Managers are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding spa experience for clients and staff.

REQUIREMENTS

• Lead, coach, train and set expectations for a team of spa service professionals.
• Demonstrate ability to balance coaching with discipline.
• Deliver outstanding client experiences in spa services and retail operations.
• Manage, coach and train team on selling spa services and products to reach or exceed financial goals.
• Manage, coach and train team on cost management best practices.
• Manage administrative tasks including but not limited to payroll reports, scheduling, inventory and operational reporting.

QUALIFICATIONS

• Minimum 2 years of experience in spa or hospitality management.
• Excellent knowledge of spa services and retail operations.
• Ability to meet or exceed sales goals.
• Ability to meet or exceed cost of goods sold goals.
• Strong desire to provide, train and deliver outstanding customer service.
• Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients.
• Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays.

BENEFITS & PERKS

• Competitive pay structure inclusive of commissions & bonuses.
• Employment with Benefit Options for Full Time.
• Flexible schedule to fit your life.
• In-depth orientation and follow-up in-house training.
• Uplifting team atmosphere.

Compensation: $40,000.00 - $60,000.00 per year.

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why it Makes a Difference Who You Work For!