Solutions Designer - CRM - Senior

LanceSoft Inc

Toronto

CAD 80,000 - 110,000

Job description

Title: Solutions Designer - CRM - Senior
Location: 222 Jarvis Street, Toronto, Ontario
Duration: 240 Days

Experience and Skill Set Requirements
Technical Solution and Development Skills - 40 %

At least 7+ years of experience designing solutions with Oracle Siebel CRM
At least 7+ years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document, functional & non-functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in developing functional design document
Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
Experience conducting user research and usability testing
Experience developing user personas and user journey maps
Experience analyzing user feedback and designing solutions to address user issues and pain points
Experience creating wireframes and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
Experience researching and applying industry best practices
Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
Demonstrated experience with the creation and analytical process of business requirement documents
Demonstrated experience in identifying risk and providing solutions
Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

7+ years of experience in Siebel Solution implementation
7+ years of experience in Adobe AEM Solution implementation
Demonstrated experience with change management methodologies
Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
Demonstrated experience in creating and updating business architecture artefacts
Demonstrated experience with rational unified process (RUP)
Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into wireframes and or prototype

Soft Skills - 20%

Strong communication skills; both written and verbal
Ability to develop and present new ideas and conceptualize new approaches and solutions
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
Demonstrated ability to work with functional and technical teams
Demonstrated ability to participate in a large team and work closely with other individual team members
Proven analytical skills and systematic problem solving
Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Must Haves:

At least 7+ years of experience designing solutions with Oracle Siebel CRM
At least 7+ years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document, functional & non-functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in developing functional design document

Nice to have:

Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
Experience with ensuring that corporate QA standards are followed and maintained would be an asset.