Solutions Designer - CRM - Senior

Title: Software Developer - CRM – Senior

Location: 222 Jarvis Street, Toronto

Duration: 240 days with Possible extension

Experience and Skill Set Requirements

Technical Solution and Development Skills - 40 %

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
• At least 7+ years of experience designing solutions with Adobe AEM technologies
• Experience with developing business design document, functional & non-functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document
• Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
• Experience conducting user research and usability testing
• Experience developing user personas and user journey maps
• Experience analyzing user feedback and designing solutions to address user issues and pain points
• Experience creating wireframes and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
• Experience researching and applying industry best practices
• Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
• Demonstrated experience with the creation and analytical process of business requirement documents
• Demonstrated experience in identifying risk and providing solutions
• Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

• 7+ years of experience in Siebel Solution implementation
• 7+ years of experience in Adobe AEM Solution implementation
• Demonstrated experience with change management methodologies
• Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
• Demonstrated experience in creating and updating business architecture artefacts
• Demonstrated experience with rational unified process (RUP)
• Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills - 20%

• Strong communication skills; both written and verbal
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Demonstrated ability to work with functional and technical teams
• Demonstrated ability to participate in a large team and work closely with other individual team members
• Proven analytical skills and systematic problem solving
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Must Haves:

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
• At least 7+ years of experience designing solutions with Adobe AEM technologies
• Experience with developing business design document, functional & non-functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document

Nice to have:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.