Software Trainer (Automotive Sales)

Tuesday, March 11, 2025

Company Name: PBS Systems

Job Location: Milton, ON

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: STT Trainer - Sales

Reports To: Team Lead, STT Sales

Job Requirement(s): Travel within North America approx. 1 week per month

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Software Trainer (STT Trainer – Sales), you will provide training to existing customers on our Dealer Management Software, in the Sales module of our software. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Trainers also assist the customer onsite/in person, when required, with new software install training.

Job Responsibilities:

• Learn and develop an understanding of all areas of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Take the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and navigate our DMS Software to better assist our customers
• Work directly with customers and train all sessions in assigned module or modules
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are met
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Share knowledge within own module and others within STT
• Maintain documentation and update as processes change within department
• Commit to an ongoing system of education and cross-training
• Ensure STT queue is monitored
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
• Experience in the sales area of a dealership preferred
• High School Diploma
• Strong knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Willingness to go the “Extra Mile”
• Fluent in English (speaking, reading, and writing)
• Fluent in French (speaking, reading, writing) considered a strong asset
• Travel within Canada and the USA (1 week per month) is required; in consequence, valid passport and/or US visa (if applicable), and a valid full-class driver’s license are required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.