Software Engineer

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

BUSINESS ADDRESS:
100 King Street West, 1 First Canadian Place, Suite 6200, Toronto, ON M5X 1E8

TERMS OF EMPLOYMENT:
Full-time, Temporary

LOCATION OF WORK:
Hybrid (Location 1: Employee’s home; Location 2: 1 University Avenue #05-118, Toronto, ON M5J 2P1 Canada)

EDUCATION:
Bachelor’s degree in computer science, computer systems engineering, software engineering, or mathematics.

EXPERIENCE:
1 year to less than 2 years’ experience as a software engineer.

DUTIES:

1. Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
2. Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
3. Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
4. Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
5. Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
6. Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.

EXPERIENCE AND SPECIALIZATION:

• Computer and technology knowledge
• Experience working with a Machine Learning Platform application
• Hands-on experience in developing and working on generative AI applications in the past
• Proficiency in designing and maintaining APIs (gRPC, REST, WebSocket, etc.).
• Familiarity with high-performance database schema design and optimization.
• Experience with containerized application deployment (Kubernetes).
• Hands-on experience with major cloud providers (AWS, GCP, Azure).

BENEFITS:
Disability insurance, dental insurance, extended medical insurance, group benefit plan (Life & AD & D, Vision, Out of country Employee Assistance Program, Virtual health), option to purchase common shares, monthly employee wellness and communication spending money. Paid parental leave. 15 days paid leave days in Canada.

WAGE:
$132,000 to $165,000 per annum, 40 hours per week

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