Software Development Manager, Payments Enablement

Software Development Manager, Payments Enablement

Posted January 15, 2025
Toronto / Remote - Canada

We are currently seeking a Software Development Manager to join our Engineering team. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office minimum once per week on one of our Anchor Days.

At Clio, we strive to be both human and high performing. For Development Managers, this means supporting and growing your people, strong execution as a team and as a triad (the team’s Designer + Product + Development manager leadership group), and building solid technical solutions. Our development managers are highly technical and hands-on, often coding, designing, and reviewing alongside their team. They coach and build their teams to be both strong technically and strong team members. They create a safe and productive environment for all Clions.

The Software Development Manager for our Payments Enablement team will be responsible for building a new team from the ground up, with the goal of driving higher enablement and activation rates for our existing Clio Payments product.

As manager for this team, you'll be joining an ever-evolving and fast-growing domain, helping law firms take their business to the next level. Since we launched Clio Payments 3 years ago, we have seen tremendous growth in this area. Customers have given really positive feedback on the streamlined billing and payments solution we offer to help them manage their finances and make it easy to collect payments. We see tangible benefits lawyers get when using Clio Payments, and that is why it is important to drive higher customer adoption which will in turn help more law firms succeed by improving their collection rate.

A day in the life might look like:

• Collaborating with your triad to understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team.
• Working with your team on designing the technical solutions.
• Giving great feedback on code reviews, architecture documents, and more to help support team members making great technical decisions for their projects.
• Actively participating as a contributor to the project, either through extensive code reviews or shipping code.
• Having a 1:1 meeting with your direct reports to make sure they are supported in their career growth and development goals.
• Actively participating in hiring to grow the engineering team at Clio.
• Reviewing code contributed by members from your team or other Clio developers reaching out to you for your experience with a given technology or pattern.

You may be a fit for this role if:

• Demonstrated success in people leadership in software development, particularly with large scale SaaS products.
• A strong background in hands-on software development.
• Diverse base of knowledge that allows you to help your team solve complex technical problems.
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects.
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market and to coach, develop, and retain engineering talent.
• You are equally energized by both your own technical work as well as contributing to the career growth of your team.
• You have strong opinions that are weakly held, and foster that same attitude in others.
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate.
• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.

Serious bonus points if you have:

• A philosophy on what makes for great software development teams.
• Experience with CRM products at scale.
• Experience with Ruby on Rails.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Clio is more than just a tech company - we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity, and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.