Social Media & Events Coordinator

Are you passionate about social media marketing and event management? Do you have a knack for organizing both in-person and digital events (webinars)? Do you have a can-do attitude, and always find a way? Do you enjoy connecting with others and engaging with the community? Are you ready to take your experience and apply it to a fun role with an impressive organization?

Better Business Bureau serving Mainland BC (BBB) is looking for a passionate Social Media & Events Coordinator. Working directly with the marketing and communications team, you will support the department by managing various social media and marketing activities for the organization, as well as executing a wide range of consumer and business engagement events. You are a positive individual, organized, able to multitask efficiently to meet tight deadlines, and a champion for the BBB brand everywhere you go.

You will report to the Director, Marketing & Communications.

Responsibilities & Expectations

Working in collaboration with the Marketing and Communications Director, design and execute the social media strategy for the BBB:

• Manage all BBB social media platforms from content creation to copywriting, to community management.
• Develop and edit digital content for social platforms (creating graphics, taking photos, and short phone videos).
• Manage social media advertising, monitoring results and adjusting ad strategy as necessary.
• Monitor and track results, adjusting strategy as required.

Working in collaboration with the Marketing and Communications Director, design and execute the events strategy for the BBB:

• Develop an events plan for businesses and consumers (webinars and in-person events).
• Manage event execution (promotion, ticket sales, venue/event logistics, on-site management, and post-event report analysis).
• Manage BBB office bookings for co-working or private events and help promote the space.
• Organize BBB representation at third-party events and BBB events.
• Develop and manage the Torch Awards Program and the BBB Annual General Meeting.
• Research business and consumer event opportunities and help coordinate team attendance.
• Create and disseminate event information to businesses and members of the public.
• Create presentation decks for events and presentations.
• Coordinate, schedule, and manage event volunteers.
• Work with national colleagues and partners on campaigns.
• Manage design, development (printing, etc.) of BBB marketing materials.
• Present BBB materials at business and consumer education events.
• Support communications team with administrative and reporting duties, such as arranging meetings, managing agendas and minutes, reporting MarComm metrics and KPIs.
• Support launch, design, and execution of new BBB programs.
• Implement and execute partnerships in conjunction with Communications & Community Specialist.
• Assist the BBB in achieving business objectives including membership growth and retention through events and social media strategy.
• Assist the BBB in achieving overall impact through events and social media strategy.

Experience and Abilities:

• 2+ years in social media management and communications.
• 2+ years in small event management.
• Some travel will be required (reliable transportation to and from events).
• Occasional evenings and weekends will be required.
• Excellent knowledge of MS Office, Google Docs, online applications, social media tools, and design abilities.
• Ability to develop digital assets (social media posts, marketing materials, videos).
• Use of Canva and other online programs to facilitate such asset development.
• Well-organized with a customer-first engagement approach and a can-do attitude.
• Demonstrable ability to multi-task and adhere to deadlines.
• Strong written and verbal communications skills (including an attention to detail, grammar, and spelling).
• Good understanding of office management and marketing principles.
• Exquisite people skills.

Pay and Benefits:

• Monthly base salary.
• Medical and dental benefits.
• Registered Retirement Savings Plan (company matching).
• Modern downtown location.
• A trustworthy and ethical brand that you can stand behind.

Office Structure:

• Remote Worker with some in-office requirements.
• As the event coordinator, you will be required to be on-site when the role demands it.

Success Factors:

• Strong interpersonal and professional verbal and written communication skills.
• Remains customer-focused and takes responsibility for customer satisfaction.
• Handles multiple and competing priorities in a high-volume, fast-paced work environment.
• Autonomous and self-motivated; responds quickly and takes independent action.
• Manages internal and external conflict by effectively using appropriate interpersonal skills.
• Adaptable, flexible, and maintains effectiveness when experiencing major changes in work tasks.
• Demonstrates strong attention to detail and accuracy.
• Actively participates as a member of the team toward the completion of goals and a positive workplace.
• Continuously develops by actively identifying new areas for learning.

Relationships:

• Marketing & Communications Team.
• All other BBB Staff and Departments.
• Our membership "Accredited Businesses", Consumers, and other partners.

Target Start Date: ASAP

Job Types: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Additional pay:

• Bonus pay.

Benefits:

• Dental care.
• Extended health care.
• Flexible schedule.
• Life insurance.
• Paid time off.
• RRSP match.
• Vision care.
• Work from home.

Flexible language requirement:

• French not required.

Schedule:

• Monday to Friday.

Education:

• Secondary School (preferred).

Experience:

• Social media management and communications: 2 years (preferred).
• Small event management: 2 years (preferred).

Location:

• Vancouver, BC (preferred).

Work Location: In person

Expected start date: 2024-09-03