Snow Patrol Director

Want to ski or snowboard all season while being part of a progressive team and community? Sasquatch Mountain Resort prides itself on its family-orientation, powder days, and little to no lift lines. We are a small resort located in the Douglas Range of the Fraser Valley, an hour away from Chilliwack and Abbotsford and only two hours away from Vancouver. We offer a unique opportunity to guests and staff, which is a dynamic and distinct mountain adventure. We may be small, but we have some of the best snow there is in BC, 37 runs that include beginner, moderate and advanced level groomers, and powder bowls, all surrounded by that classic BC natural beauty. Every day at Sasquatch is different as you explore our terrain, work across departments, and see what makes a ski resort thrive.

Sasquatch Mountain is the perfect place to spend the winter, whether you’re away from home for the first time, traveling the world, or looking to start in a new and exciting career. Look no further for an authentic season on the slopes and the chance to become a part of a community. Join our team for the 2024/25 season!

Job Benefits

• Free season passes for employees, 2 free passes as well as employee discounted lift tickets for friends and family
• Free lessons for staff based on availability
• Free Tube Park access
• Employee discounts on food, gear, rentals, and repairs
• Affordable staff Accommodations which include free weekly shuttles into town for groceries or events
• Excellent training and professional development
• Referral Program

Job Summary

As an integral part of our Sasquatch Mountain Resort Leadership Team, the primary function is to coordinate, direct, and oversee the day-to-day operations of the Patrol team ensuring success through safe operating procedures, a positive guest experience and a focus on staff retention and development. As a leader you are responsible for overseeing the safety of all mountain guests; providing first aid, slope risk management, lift evacuations and dispatch. As Patrol Director the top priority is the safe and efficient operation of the resort, reporting to the GM when needed. You are a front-line staff member, problem solving and providing excellent customer service to create a Fantastic Family Fun experience.

Job Specifications

Wage: / hour based on certificates and experience
Shift & Schedule Availability: Full Time – Working between 8-10 hours/day. Weekends and Holidays
Skill Level – Experience and Certificates Required

Job Responsibilities

• Oversee and lead the Patrol teams, Avalanche forecasting and the day-to-day operations.
• Identify and notify appropriate persons of any problems found with Patrol.
• Staff and Schedule all Patrol, Dispatch, and all areas for all daily operations.
• Adhere to Operational Manual, for the safe and consistent, daily setup, operation, and tear down.
• Operate company equipment safely and as per company policies and procedures.
• Maintain records of operations as per related codes, legislation, and company policy.
• Ensure radio protocols are followed as per company policy.
• Assist with the transport of guests and equipment, where required.
• Assist in emergency situations.
• Lead the training of all patrol, forecaster and dispatch personnel pre-season, and mid-season as required.
• Provide first aid for guests and staff.
• Lift Evacuation.
• Assist where possible in avalanche control.
• Assist in search and rescue.
• Educate staff and our guests to the components of alpine responsibility code: where necessary.
• Snowmobile operation and safety.
• Weather observation and reporting where necessary.
• Mountain Dispatch.
• Public Relations.
• Proactively notify maintenance/dispatch of repair or maintenance needs.
• Implement emergency procedures as required.
• Perform snow work, which includes but not limited to shoveling, raking, sweeping.
• Maintain a professional and respectable appearance.
• Practice safe work procedures.
• Other duties may be assigned as needed.

Job Requirements

Experience and Certificates required:

• Occupational First Aid (OFA) level 3 and /or Outdoor Emergency Care (OEC) and/or Advanced Wilderness First Aid
• CAA Avalanche Operations Level 1 an asset
• High intermediate to advanced alpine skier/boarder in all snow terrain and conditions
• Previous toboggan handling skills an asset
• High level of fitness and able to work in all weather conditions
• Previous Ski Hill experience an asset
• Must be able to make quick decisions/use considerable judgement regarding safety as well as multitask and anticipate issues
• Must be physically capable of assisting guests, shoveling snow etc.
• Must be able stand outside in a mountain environment for long periods of time
• Must be able to work weekends and holidays as needed
• Must be able to handle high guest volumes in a professional manner
• Must be willing to perform alternate functions from time to time, both within and outside of assigned area, particularly during peak periods such as holiday weekends
• Strong customer service and clear communication skills
• Must be adaptable, have problem solving skills, and be a team player across all departments
• Family Oriented Resort so working with large groups, families of all ages is required
• Stress Management, Patient, and have great Time Management Skills
• Cross Department Support and Snow Removal is required from all positions at SMR