Slot Supervisor - Full Time

Customer Experience Supervisor - West of Canada

Branch Office: Edmonton - Edmonton, Alberta T5S 2X4

Schedule: 37.75 (Day)

Salary: $65,000 - $81,000

Description:

The Customer Experience Supervisor is responsible for coordinating the daily operations of the West Canadian customer experience teams to ensure efficient operation. This role involves overseeing customer experience staff, maintaining accurate records, and ensuring compliance with company policies.

Responsibilities:

• Ensure that service standards and objectives set by the company are met within the team.
• Train and support team members, assisting them daily and improving their customer service, communication, and problem-solving skills.
• Manage the Customer Experience Representatives team, including scheduling, time-off/holidays, conducting evaluations, and helping define and achieve annual goals, with assistance from the HR team.
• Allocate tasks based on team members' skills and capabilities to maximize operational efficiency.
• Resolve complaints or conflicts with customers.
• Find solutions and ensure customer satisfaction while adhering to company rules and constraints.
• Monitor and analyze team performance.
• Maintain deep knowledge of the company’s products or services to provide accurate information and recommendations based on customer needs.
• Communicate company policies, vision, and objectives to employees.
• Contribute to fulfilling Sani Marc's mission.
• Perform any other tasks assigned by their immediate supervisor.

Requirements:

• Hold a college diploma in a related field or have other relevant experience.
• Have skills and experience in team management.
• Demonstrate a natural aptitude for sales and a passion for customer service.
• Communicate effectively and convey vision and directives.
• Exhibit excellent verbal and written communication skills.
• Work under pressure and adapt quickly to changes.
• Have general knowledge of computers.
• Possess strong learning and adaptability skills, while being proactive and energetic.
• Thrive on challenges and be a team player.

Advantages:

• Group insurance coverage
• Long Term Disability Insurance
• Medical and paramedical expenses insurance
• Life insurance
• Pension plan
• Employee Assistance Program
• Social activities
• Travel insurance
• Gifts of recognition of seniority
• Telemedicine
• Employer's participatory RRSP
• Possibility of advancement
• Dynamic team

Note:

• You will work from one of our facilities in Edmonton, Calgary, or Coquitlam.
• Work schedule from Monday to Friday with the possibility of 2 days of remote work.
• Sani Marc believes in building relationships with clients based on partnership.
• You will be eligible for the collective insurance program and the retirement plan.
• We offer 13 paid holidays (5 more than labor standards) and flexible days off.
• We care about the health of our employees, providing free fruits and coffee, and reimbursing up to 50% of registration fees for physical activities.