Site Security Manager

Job Skills / Requirements
Our Site Manager at this post-secondary institution is responsible for leading the security team and ensuring that the security services delivered on site are of the highest quality. The Site Manager develops, organizes, and manages the security program and its daily operations in a fast-paced environment. Furthermore, the Site Manager is responsible for the supervision and direction of all site assigned officers, training and orientation of all new officers, and for maintaining the daily operation of the site schedule. The Site Manager will ensure that the security team remains focused on providing the best customer service experience and always going the extra step to ensure that client and tenant needs are met.

Responsibilities:

• Provide continued mentorship and coaching to Paladin team, which includes Security Officers, Dispatch Operators, Bike Patrollers, and Shift Supervisors
• Work closely with the Shift Supervisors and Portfolio Resource Coordinator to oversee staffing levels and maintain the site staffing schedule
• Conduct all site level interviews for prospective staff before initiating training to meet the highest standards for deployment
• Oversee that all Officer training requirements are completed
• Continually evaluate the site procedures and policies, and forward any recommendations to the Client Service Manager (CSM)
• Serve as the first point of contact for security escalations during regular business hours and after-hours
• Read, review, and investigate reports of incidents documented by the security staff and ensure the appropriate departments are notified
• Develop, administer, and oversee training for new site employees and refresher training for site employees
• Perform regular reviews of employee performance and site knowledge
• Maintain and audit first aid equipment and send status reports to CSM
• Conduct and oversee investigations into issues or incidents on site and provide complete and comprehensive reports to CSM
• Assist with problem-solving and troubleshooting as directed by the client and Paladin Security management
• Serve as a link between tenants, members of the public, Paladin Security management, and the client
• Manage assigned projects in a timely manner
• Perform other duties to meet operational needs

• Minimum of two years of work experience in the security industry
• Minimum of two years of supervisory / managerial work experience
• Excellent communication, interpersonal, and customer service skills
• Ability to understand complex scenarios, including emergency situations, and to come up with plans and procedures to effectively counter them
• Confidence in dealing with people management issues, working with HR, and in effectively handling interpersonal issues
• Effective succession planning at all levels of the team
• Project planning and devising complex plans
• Maintaining and increasing staff motivation and morale
• Strong knowledge of access control, fire control, CCTV, and other site-related systems, and strong computer skills