Site Reliability Engineer

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Site Reliability Engineer

Apply locations Canada - Ottawa, United States - Denver, CO, United States - Shakopee, MN (GHQ)

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R003414

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!

Position Overview:

The Instant Financial Issuance (IFI) Cloud Service includes a wide array of components including web services, application servers, and databases hosted in a Hybrid cloud environment. The Site Reliability Engineer (SRE) will be responsible for ensuring that the SaaS platform is reliable, available, and performant, as well as scalable, secure, and cost-effective. Ultimately, the individual will be responsible for the functional management of all the IFIaaS cloud environments, applications, networks, scoping projects, and the resolution of application and network issues.

Responsibilities:

• Monitor system issues using various metrics, such as uptime, latency, error rate, throughput, and availability.
• Deploy and maintain monitoring and on-call tools i.e.: Splunk, Prometheus, Grafana, PagerDuty, Datadog, etc.
• Create strategies to detect issues, such as setting up alerts, dashboards, and health checks.
• Address issues as they arise, using troubleshooting techniques, root cause analysis, and incident management.
• Design systems to troubleshoot automatically, using self-healing mechanisms, such as auto-scaling, load balancing, and failover, mitigation run books.
• Collaborate with development teams and other stakeholders to identify potential risks, such as security vulnerabilities, performance bottlenecks, deployment issues, or configuration errors.
• Implement various risk mitigation strategies, such as patching, backup, redundancy, encryption, or testing.
• Design, build and maintain robust infrastructure built on Azure and AWS, leveraging native cloud technologies i.e. AKS, EKS, managed SQL, Mongo, etc.
• Define and follow a clear incident response process, which includes roles, responsibilities, escalation, communication, and resolution.
• Use automation and orchestration tools to speed up the recovery process, such as restoring backups, rolling back changes, or deploying fixes.
• Design, implement and maintain robust CI/CD pipelines to automate the software delivery process.
• Automate configuration management tasks across multiple servers in Hybrid cloud environments using tools like Ansible, Terraform, etc.
• Define IaC to provision and manage cloud resources in Hybrid environments (Azure, AWS, On-Prem) including complete lifecycle management scaling and decommissioning.
• Implement best practices and standards to prevent or reduce the occurrence of emergencies, such as code reviews, testing, and monitoring.
• Implement and support a hybrid cloud environment in Microsoft Azure and on-premise.
• Update incident response run books, automation and create new templates as required.
• Manage activities with complete integrity and in accordance with the organization's policies, systems, practices, and programs.
• Collaborate with product teams and other teams to understand the user needs, expectations, and satisfaction.
• Learn from incidents and post-mortems and implement the action items to prevent recurrence or improve response.
• Suggest and implement new solutions and technologies to enhance the system and the service, such as optimization, automation, or innovation.
• Provide after-hours support for production issues on a rotational basis with other team members to ensure system availability 24/7/365.

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Software Engineering, or equivalent combination of education and experience.
• 5+ years of related experience as a Software Engineer, DevOps Engineer, Site Reliability Engineer or a role in similar capacity.
• Extensive experience working with enterprise level micro-services applications, including deployment and maintenance of the applications in distributed environments.
• Demonstrated hands-on experience and expertise with DevOps tooling (Ansible, Terraform, Jenkins, Octopus deploy, etc.) networks, network security, high-level managerial skills.
• In-depth hands-on experience with on-prem and cloud compute, storage and networking solutions (vmWare, NetApp, Azure, AWS, etc).

Where you will be: This role is hybrid, requiring three days a week in-office at our offices in Ottawa, Canada or Denver, CO, as specified in the job description. At Entrust, we have a distributed workforce.

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

NO AGENCIES, NO RELOCATION

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