Site Reliability Engineer

Site Reliability Engineer, ONESOURCE Indirect Tax

Thomson Reuters ONESOURCE Indirect Tax’s SRE team is looking for a Site Reliability Engineer who will provide hands-on technical skills and share industry best practices with other team members on core SRE principles and tools. The Site Reliability Engineer will participate in end-to-end operational aspects of ONESOURCE Indirect Tax Applications by working closely with Architects, DevOps, Product, and development teams to ensure we get the most out of the software on AWS and OCI.

Develop, Deliver, and Support: By applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team.
Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams.
Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines.
Be Innovative: you are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
Be an Effective Communicator: through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.

About the Role:

In this opportunity as Site Reliability Engineer, you will:

• Represent operations in a technical fashion to leadership and development teams.
• Participate in meetings regarding the stability, scalability, and supportability alongside development and other operations teams to continue evolving our monitoring and operational procedures for system architecture.
• Contribute to and develop documentation on application services, infrastructure details, recovery procedures, root cause analysis, and post-incident review.
• Create and manage application and infrastructure dashboards, runbooks, and automate the playbooks.
• Perform the following change management functions: software deployments, server maintenance requests, documenting change procedures/instructions, present in change advisory board meetings for necessary approvals.
• Respond to and mitigate incidents as they occur within the environment.
• Adhere to cloud security best practices; Design, create, and manage the performance, availability, recovery requirements, and standards across the observability platform.
• Assist the engineering function by influencing decisions through advice, counsel, or facilitating of services.
• Perform troubleshooting, deploy systems, or execute maintenance tasks as necessary to meet the specified SLOs.
• Perform periodic on-call duty on a rotational basis - including weekends.

About You:

You’re a fit for the role of Site Reliability Engineer if your background includes:

• Bachelor's Degree in Computer Science, Computer Engineering, or Related Field.
• 4+ years of experience in enterprise-level operations support role OR DevOps role.
• Working knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).
• Expertise in observability and monitoring tools, like Dynatrace, Datadog, AppDynamics, Splunk, etc.
• Deep understanding of Application performance monitoring (APM) and user monitoring.
• Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc.
• Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques.
• Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ).
• Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc.
• Ability to apply standards of cloud compliance to application design to achieve reliability.
• Ability to analyze application and server logs for error interpretation.
• Experience with incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery.
• Working knowledge of ITIL Change and Incident management processes.
• Experience in site reliability engineering in Java, Kubernetes, Kafka, and Database platforms (like Postgres).
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.) is preferred but not required.

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.