Showroom And Brand Consultant

Job Title: Showroom Brand Consultant [BILINGUAL - French and English]

Location: Downtown Montreal

Job Type: Full-time

About Us: Join our dynamic team at [Showroom Name], where we specialize in showcasing top-quality home appliances. We are committed to delivering exceptional service and creating a welcoming environment for our clients.

Job Overview: The Showroom Brand Consultant will work in our brand-new showroom in Downtown Montreal. The primary purpose of this role is to present and introduce our brand's products to visitors, acting as a specialist. On a day-to-day basis, the consultant will maintain the showroom's cleanliness and setup, welcome and guide clients (average of 3 appointments per day plus walk-ins), and follow up with clients after their visits. Additionally, the consultant will track opportunities and leads and collaborate closely with a marketing agency for social media content and communication.

This position combines customer service (interacting with clients) and clerical/administrative tasks. Note that this is not a sales job; clients cannot purchase products directly in the showroom.

Software: Salesforce & MS Office

Responsibilities:

• Act as the brand ambassador for three appliance brands, facilitating showroom appointments and event experiences for visitors.
• Serve as the primary contact for visitors and be accountable for tracking opportunities and leads.
• Understand and demonstrate the features and benefits of our brands, products, and services.
• Respond to internal and external stakeholders to help initiate and close sales cycles in collaboration with the customer community.
• Gather information and resources to integrate into client and small group presentations, with a commitment to continued product learning.
• Coordinate and host events, vendors, and contractors to support showroom activities and training programs.
• Build and maintain relationships with consumers, dealers, designers, architects, builders, and developers (trade organizations).
• Manage scheduling and provide updates to showroom calendars, attendance trackers, and event schedules using available CRM tools (Salesforce, Outlook, and Excel).
• Provide pre- and post-sale demonstrations, resources, specifications, and quotes to clients (virtually and in person); follow up on leads when necessary.
• Support trade events and shows to promote showroom programs and brands.
• Promote trade program benefits and respond to members’ inquiries, registrations, and experiences. Maintain a designer database relevant to trade programs.
• Maintain the showroom's appearance, inventory, and displays; troubleshoot appliance errors and schedule service if required.
• Comply with the organization's purchasing, accounting, and data-keeping policies when completing assigned tasks and reporting.
• Contribute to social media content developed at the showroom.
• Assist with the execution of showroom activities (virtual or in person), including events, culinary demonstrations, and sales and training activities as directed.
• Perform all other duties as assigned.

Skills:

• Customer service
• Showroom management
• Marketing administration
• Outlook
• Social media platforms
• Customer support
• Data entry
• Administrative support
• Email marketing
• Digital marketing

Top Skills:

• Customer service
• Showroom management
• Marketing administration
• Outlook
• Social media platforms

Additional Skills & Qualifications:

• Perfectly bilingual in English and French, both written and spoken (writing proficiency required).
• Post-secondary education (ideally university) in marketing, business management, luxury, fashion, or related fields.
• At least 2-3 years of professional experience in Retail, Luxury, Fashion, Customer service, Showroom management, or Administrative roles. Experience in both administration and customer service is required.
• Experience of social media and outreach - creating content, editing, and posting
• Solid knowledge of MS Office and overall tech-savviness

Nice to Haves:

• Knowledge of home appliances.
• Professional experience in events management.

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $72000.00 - $72000.00/yr.

Workplace Type: This is a fully onsite position in Montreal, QC.