SHIFT MANAGER - TABLE GAMES

Overview

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

Responsibilities

This position is responsible for the overall management of all casino Table Games for a particular shift. Essential duties include, but are not limited to:

• Offer the highest possible level of Guest Service resulting in a maximum level of player enjoyment and return play.
• Attain maximum product revenue by communicating to the Director of Table Games with reference to product mixture, positioning, pricing, as well as the evaluation of new product.
• Select, train and retain high-quality Pit Managers and Floor Supervisors.
• Evaluate current business conditions, special events, weather, etc. and staff accordingly.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Ensure talent performance levels.
• Handle casino Guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.
• Distribute cards, dice and tiles to gaming pits.
• Visually inspect all casino equipment and follow procedures for notification/repair/replacement.
• Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations.
• Communicate Company and department information to ensure an “in-the-know” team.
• Author and distribute casino win/loss reports.
• Support the Hard Rock culture and team philosophy throughout the property.
• Act as a role model to all Team Members and always present oneself as a credit to Hard Rock.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Ensure the protection of customers’ rewards and credit lines.
• Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information.
• Create and ensure a fun-filled, entertaining and exciting environment.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Maintain appropriate conduct and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding Guest Service.
• Review game spread and staffing levels and recommend improvements to the Director of Table Games.
• Ensure compliance with all Hard Rock Casino's Compliance and Regulations.
• Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games Team Members.
• Review the internal security of table games and maintain surveillance of activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation.
• Handle Team Member and Guest concerns/dissatisfaction professionally to best result in team member/guest satisfaction while at the same time maintaining financial responsibility.

Qualifications

• High School diploma.
• Bachelor’s Degree preferred.
• Basic computer skills including Microsoft Outlook, Word and Excel required.
• Experience in Table Games as a Dealer, Floor Person and Pit Manager for multiple games including blackjack, baccarat, and carnival games required.
• Five (5) or more years of Pit Manager level or above experience at a casino with table games, preferred.
• Experience in high action games, preferred.
• Knowledgeable of all casino games rules, procedures and regulations required.
• Required exposure to casino related environmental factors, including but not limited to, excessive noise, and stress related to servicing Guests in a fast-paced, highly emotional environment.
• Excellent interpersonal, written and verbal communication skills in English is essential.
• Proficiency in a second language (French) is preferred.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced environment, with constant exposure to the general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hiring process.