Shift Manager- Players Club

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

POSITION SUMMARY:

The incumbent in this position is responsible for assisting the Player’s Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives. Duties will include enrolling members into the Player’s Club, embossing and issuing club cards, transporting supplies and forms, and assisting club members with questions, redemptions, and special requests.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for consistent execution of Player’s Club initiatives.
• Plans, schedules, and implements training of Rep–Player’s Club members on various Casino systems, department policies and marketing promotions.
• Maintains a strong knowledge of slot marketing programs regarding coin-in and table game ratings, comp issuance and patron response functions.
• Monitors daily operations of Player’s Club centers.
• Responsible for scheduling, directing performance appraisals, rewarding, and counseling team members.
• Responsible for addressing complaints and resolving problems both internal and external.
• Must provide and promote the highest level of guest service and outstanding guest relations.
• Assist in making reservations for guest requests including meals, drinks, tickets, etc.
• Will handle Player’s Club promotions and redemptions as applicable.
• Act as liaison between guests and management as relates to needs of guests’ complaints and concerns.
• Perform other duties as assigned and adhere to all Gaming Regulations.

Qualifications

KNOWLEDGE OF:

• Understanding of and experience in the property’s regional gaming market.
• Casino marketing functions including, but not limited to database, advertising, and branding.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Cash handling, marketing, and sales techniques.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Participate in the development and administration of goals, objectives, and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.