SharePoint / IT Business Analyst TFT

THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Corporate Services Division

Invites applications for the position of:

SharePoint / IT Business Analyst TFT

Temporary Full Time

Start Date: ASAP

End Date: Up to March 2026

2024 Salary Grid 5: $33.93-$40.39

Location: Brockville, Ontario

POSITION SUMMARY:

Reporting directly to the Client Services Supervisor, the SharePoint / IT Business Analyst works in a team environment with other IT management staff to develop business and value-added solutions utilizing Microsoft SharePoint and other Microsoft Automation solutions found in Office 365. A strong background in SharePoint is imperative to the position. The SharePoint / IT Business Analyst will also manage small projects, perform business process reviews and perform some business analysis related to the job function.

QUALIFICATIONS:

Education, Certification & Licenses:

• College diploma or university degree (3 to 4 years) in the field of computer science or a related field or an equivalent combination of education and experience.
• Project Management, Business Process Management Certification and Microsoft Certified: Power Platform Fundamentals would be considered an asset.
• Must have a valid Ontario Class G driver’s license and access to a reliable vehicle.

Experience:

• Three years’ relevant and progressive work experience in an IT service role within a Windows network environment.
• Experience working with business processes and improvement methodologies.
• Demonstrated experience managing a SharePoint Environment.
• Advanced knowledge of Microsoft Office 365 Suite, graphic design, and Microsoft power apps.
• Advanced understanding of accessibility legislation and how it relates to both print and electronic media.

Knowledge, Skills, Abilities & Competencies:

• Excellent interpersonal and relationship management skills combined with a customer service orientation.
• Proven analytical and decision-making skills to examine specialized and broad problems and develop solutions.
• Ability to effectively plan, coordinate, prioritize and execute tasks in a high-pressure environment.
• Good written and oral communication skills.
• Ability to listen intently and inquire.
• Ability to conduct research into technical issues and products.
• Ability to present ideas in a business-friendly and user-friendly language.
• Highly self-motivated and directed as position requires initiative and independent thinking to respond to variables in a technical environment.
• Keen attention to detail for a role where quality assurance is important.
• Demonstrated ability to respect the confidentiality of information and exercise tact and diplomacy.
• Team-oriented and skilled in working within a collaborative team environment.

SUMMARY OF POSITION RESPONSIBILITIES:

Activity 1: Business Process Improvements (40%):

• Analyses and designs business processes; identifies alternative solutions to exploit new technologies and automation.
• Assesses feasibility of business process changes and recommends new approaches.
• Defines and manages scoping, requirement definition and prioritization activities for small-scale changes and assists with more complex change initiatives.
• Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements.
• Review of requirements for errors and omissions.
• Specifies measurable criteria for the required usability and accessibility of the system, product and service.
• Assists the user community in the provision of transition support and change planning and liaises with the project team.

Activity 2: Web Content Development incl. Intranet/Internet/SharePoint (35%):

• Assists in the development and use of the Counties Web presence.
• Trains Web content uploaders on the use of the content management system, Accessibility for Ontarians with Disabilities Act (AODA) content compliance and serves as second level support.
• Develops content including but not limited to forms and business automation applications in support of the organization.
• Serves as second level support for client-facing SharePoint content and applications.
• Maintains users in the content management system and website monitoring software.

Activity 3: Testing, Research and Tool Development (15%):

• Specifies and develops test scenarios to test that new/updates processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business.
• Evaluates new and emerging automation technology and applications for business efficiencies.

Activity 4: Project Management (10%):

• Defines, documents and carries out small projects (typically less than six months, with limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team.
• Identifies, assesses and manages risk to the success of the project.
• Defines project approach with stakeholders, and prepares realistic plans (including quality, risk and communication plans) and tracks activities against project schedules.
• Assists the user community in the provision of transition support and change planning and liaises with the project team.

Other related duties, as requested and required.

LEGISLATIVE REQUIREMENTS:

• Performs the responsibilities of the position within the legislative and regulatory standards set out in the applicable Federal and Provincial Legislation; Municipal Acts, By-Laws and Operational and Human Resource policies and codes of the United Counties of Leeds and Grenville.
• Ensures a high level of respect for confidentiality for both the organization as a whole and staff as per the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Protects own health and the health and safety of others by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety. Follows all guidelines for employees and employers as legislated under the Ontario Health and Safety Act.
• As set out in the United Counties of Leeds and Grenville’s Emergency Plan, performs duties upon the declaration of an emergency.

CONTACTS:

• Provides business analysis and business process reviews to all levels of the organization as requested.
• Tact and diplomacy required in dealing with others, particularly for supervision, and when establishing protocols impacting end users.
• Occasional presentations to management to secure decisions and approvals.

PHYSICAL SKILLS:

• Position requires considerable visual and auditory focus with attention to detail.
• Dexterity of hands and fingers over much of the workday.
• Regular use of office equipment with some coordination and speed required where work operations are not constant and there is choice of workflow.

WORKING CONDITIONS:

• Mostly inside work, working in an office environment.
• Hours of work per week: 35 hours.
• Work may involve frequent interruptions to respond to demands.
• Occasional requirement to work outside normal business hours to meet organizational needs.
• Infrequent overnight trips for training.

The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.

How to apply:

Please quote Requisition SHARE001065 SharePoint / IT Business Analyst and apply with cover letter and resume to the job posting on the Careers section of our website at https://www.leedsgrenville.com/en/government/careers.aspx/ View our Job Opportunities.

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and will only be used for candidate selection.

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-800-770-2170 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.