ServiceNow Technical Consultant

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

1. The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
2. Unrivalled investment and training in you and your career.
3. Stimulating environment offering ongoing learning opportunities.
4. Culture of innovation and inspiration.
5. Competitive salary and generous benefits.
6. A very flexible and creative environment for everyone.

Role and Accountabilities:
This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates will be experienced in leading ServiceNow engagements end to end,
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

1. Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.
2. Work closely with a team of architects, SMEs, process consultants in end to end implementations.
3. Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy.
4. Configure and build integrations with SCCM, SCOM, SAP, Workday, etc.
5. Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
6. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
7. Define business problems/opportunities with constraints, goals, budgets and timelines.
8. Communicate technical problems and solutions to both technical and non-technical audiences.
9. Ability to convey complex technical concepts in understandable business terms.
10. Consults with business analyst/project manager to develop appropriate technical solutions.
11. Document and gain acceptance / approvals of selected final solutions.
12. Execute technical solutions in capacity as a Sr. consultant.
13. Contribute to the development of Fujitsu IP solutions in ServiceNow.
14. Coach and advise other Developers.

Qualifications

Skills and Experience Requirements:

1. Bachelor's degree with at least 5 years of ServiceNow design and development experience.
2. Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.
3. Experience developing ServiceNow solutions and technical design documents from business requirements.
4. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
5. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
6. Experience developing, implementing, and maintaining large-scale applications and systems.
7. At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
8. Must have strong requirements gathering experience.
9. Programming expertise in Java, JavaScript or other functional programming languages.
10. Demonstrated understanding of ITIL practices.
11. Excellent written and oral communication skills.

Skills and Certifications

1. ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines.
2. ITIL v3 certification.
3. Excellent analytical and problem-solving skills.
4. Excellent verbal and written communication skills.
5. Strong presentation development and Customer Presentation skills.
6. Successful teamwork experience & demonstrated leadership abilities.

Fujitsu is the leading Japanese information and communication Technology Company and a leading provider of IT products and services including hardware, software, networking and business solutions to customers in more than 100 countries. We are known for our ability to harness the power of IT for our clients and to build innovative practices and solutions. At Fujitsu, you will find a dynamic work environment with multidisciplinary teams involved in stimulating projects. Fujitsu is where you can pursue your full career potential. We enable our employees to grow as individuals, mature as industry professionals and proudly succeed as key members of the Fujitsu team.

Our commitment to diversity and equity:

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $105,000 to $145,200 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings, and other benefits.

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