ServiceNow Sr. Project Manager

Job Summary

Job Description

We are seeking a detail oriented and highly skilled ServiceNow Project Manager to lead and manage the implementation of ServiceNow solutions, ensuring on-time delivery, adherence to budget, and high-quality results. This role involves planning, execution, monitoring, and communication with stakeholders throughout the project lifecycle. The Project Manager works closely with technical teams, business analysts, and clients to meet project objectives and effectively utilize the ServiceNow platform.

You will leverage strong project management and delivery leadership skills to guide project teams in adopting agile methodologies and implementing solutions that meet our clients' objectives. This role demands a profound understanding of project management principles, agile frameworks, and a working knowledge of the ServiceNow platform, along with a proven track record of driving successful project outcomes.

Key Responsibilities:

1. Provide strong project management leadership by overseeing all aspects of project execution, including planning, scheduling, resource allocation, and risk management, to ensure projects are delivered on time, within budget, and to the highest quality standards.
2. Lead and mentor project teams in adopting Agile methodologies, facilitating agile ceremonies, and promoting collaboration and transparency to drive project progress and achieve business goals.
3. Work closely with cross-functional teams, including developers, architects, business analysts, and stakeholders, to define project requirements, prioritize tasks, and manage dependencies to optimize project delivery.
4. Harness your expertise in ServiceNow to develop and implement robust project plans, identify and mitigate risks, and resolve issues to ensure project success.
5. Foster a culture of continuous improvement within the project team by identifying areas for optimization, implementing best practices, and driving innovation to enhance project outcomes and efficiency.
6. Serve as a trusted advisor and escalation point for project-related issues, providing guidance, support, and solutions to overcome challenges and ensure project objectives are met.
7. Develop and maintain comprehensive project documentation, including project plans, status reports, and stakeholder communications, to provide visibility and transparency into project progress and outcomes.

Qualifications:

1. Bachelor's degree in project management, business administration, or a related field; advanced degree preferred.
2. Proven track record of successfully managing and delivering ServiceNow projects and programs.
3. Extensive experience with ServiceNow Platform.
4. Strong proficiency in agile methodologies and frameworks, with certification as a Project Management Professional (PMP) (required) and Certified ScrumMaster (CSM) (preferred).
5. Exceptional leadership and communication skills, with the ability to inspire and motivate project teams, drive collaboration, and influence stakeholders at all levels of the organization.
6. Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to identifying and addressing project risks and issues.
7. Proven track record of delivering outstanding results and a commitment to continuous learning and improvement.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

1. A comprehensive Total Rewards Program including bonuses and flexible benefits
2. Leaders who support your development through coaching and managing opportunities
3. Ability to make a difference and lasting impact
4. Work in a dynamic, collaborative, progressive, and high-performing team
5. Flexible work/life balance options
6. Opportunities to do challenging work

Job Skills

Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-16

Application Deadline: 2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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