ServiceNow Solutions Architect - ITOM/Discovery

Title: ServiceNow Solutions Architect - ITOM/Discovery

Requisition ID: 212259

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Solution Architect – ITOM/Discovery is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer.

Is this role right for you? In this role, you will:

1. Participate in process flow analysis and process redesign
2. Provide architecture and technical direction for design and implementation
3. Perform custom or OOTB demonstrations as required
4. Provide subject matter expertise and industry best practices
5. Produce a detailed functional design document to match customer requirements
6. Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements
7. Participate and provide inputs to effort estimates
8. Maintain current ServiceNow knowledge through self-study and utilization of available training

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. B.S. degree in Computer Science, MIS or equivalent preferred
2. Advanced experience with ServiceNow CMDB, IRE, Discovery, and SGC integrations (SCCM, Tanium, WorkspaceOne, etc.)
3. Hands-on experience with ServiceNow CMDB, IRE and Discovery/SGC configuration/implementation and custom development/scoped applications
4. Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.
5. Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.
6. Design, architect and innovate in the latest areas of IT Operations Management such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies and Common Service Data Model (CSDM) data framework
7. Experience with ITOM principles that integrate holistically with ITSM and/or ITIL processes for effective operations
8. Strong presentation and communication skills
9. Ability to understand business requirements and convert them into solution designs
10. Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
11. 5-7 years of relevant experience in professional services or customer support operations
12. 3-6 years of ServiceNow systems integration and/or implementation experience
13. Proven solutions consulting experience
14. Ability to work on multiple projects with varying complexity
15. Strong problem-solving skills, ability to simplify complex solutions
16. Must have ServiceNow certifications (CSA, CAD and CIS Discovery)
17. Preferred ServiceNow certification (Service Mapping)
18. Nice to have ServiceNow Automated Test Framework (ATF) experience
19. Nice to have development & operation pipeline experience
20. Nice to have business architecture experience

What's in it for you?

1. Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values.
2. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
3. Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
4. Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
5. Community Engagement - we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.