ServiceNow Solution Developer

Job Description
ServiceNow Solution Developer / Specialty Developer

• Contract Duration 12 months from the start date

• The Client Enablement team is part of Capital Markets Operations and partners with the Front Office and other areas within our client's Securities.
• We are a global team that is looking to develop client onboarding workflows with accuracy and efficiency by embedding a culture of innovation by actively seeking ways to enhance the capabilities and performance of the team.
• As a ServiceNow Solution Developer, you will utilize your in-depth technical knowledge of ServiceNow to solve complex business problems.
• The ServiceNow Developer is a technical role that is responsible for the configuration, ongoing development, and maintenance of the ServiceNow Federated Model for the Client Enablement team.
• An understanding of Capital Markets will benefit in understanding the workflows that interconnect the pipeline between clients and sales & trading.
• The selected candidate will design the process flows that will enable a seamless onboarding experience.

• Develop customizations such as building workflows, importing data, integrating with external data sources via APIs and scripting, customizing the screens, forms, notifications, and lists, building reports and dashboards, configuring groups, and role access
• Evaluate ServiceNow application platform performance, debug software problems, and make recommendations for problem resolution
• Document technical solutions, build artifacts, and run books as necessary
• Collaborate with cross-functional teams to gather and analyze requirements for workflow customization in ServiceNow
• Ensure a high degree of development standards adhere to minimize the risk
• Liaise effectively between customers, technology, information security, and various business partners to ensure high-quality and timely resolution of customer issues
• Provide technical guidance and support to end-users, assisting them in understanding and effectively utilizing ServiceNow workflows
• In addition, the selected individual should have strong relationship management skills as they will need to work closely with the client onboarding team, front office, and support teams (i.e. credit, AML, regulatory, legal, and data services).
• The selected candidate should be a go-getter with a strong aptitude and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients an exceptional service.
• This is a prime opportunity to work with like-minded individuals that want to be on the frontier of driving change within Securities.

• 2+ years of ServiceNow experience, specifically in building customized workflows
• Experience working in a federated model
• Strong communicator
• 3+ years of work experience in systems design and a solid understanding of development, quality assurance, and integration methodologies
• 3+ years working with JavaScript
• Experience with CSS and a good understanding of UI/UX concepts and design framework
• Solid understanding of ITIL principles and IT service management processes
• ServiceNow integrations with 3rd party tools and platforms using inbuild connectors, API's REST, SOAP, etc.
• Comfortable manipulating structure and unstructured data using Python or similar
• Knowledge of requirements gathering design, planning, development, and implementation with an Agile Framework; and creation and maintenance of technical and functional design documentation

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand – anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
• Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.