Service Writer

Brandt is currently seeking a Service Writer for our Sudbury Construction & Forestry location.

This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities:

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.

Required Skills:

1. Knowledge of office procedures.
2. General understanding of mechanical/technical terms is preferred.
3. Basic knowledge of accounting practices.

Required Experience:

1. Experience with and ability to use standard desktop load applications such as Microsoft Office and Internet functions.
2. High School Diploma or equivalent experience.

To apply for this position, please visit www.brandtjobs.com and enter the tracking code 9770-046 into the search field on the Job Opportunities page.

We would like to thank all candidates in advance for their interest in this position; however, only those being considered will be contacted.