Service Writer

Aspen thrives on taking on the biggest heavy haul design and manufacturing challenges in North America. Ready to roll where others fear to tread, the Aspen approach is built on a foundation of tenacity, perseverance, and unwavering determination – just like the people who use them. Aspen is a growing business looking for people with energy, drive, and passion to contribute to our team.

The role of the Service Writer is to support the day-to-day operations within the service shop by preparing service estimates and work orders and ensuring accurate and timely communication with the service shop and customers.

Responsibilities

• Provide prompt, courteous and accurate service to customers
• Book service appointments
• Open and close work orders within the required time frame
• Create, enter, administer, and close warranty claims
• Communicate service and warranty information to the foreman and technicians by means of repair orders
• Handle incoming phone calls in a professional manner
• Deal with customer issues, requests, questions, and complaints in a timely manner
• Educate clients about the company’s products, services, and offers
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
• Ensure paper flow and record keeping for the service department is completed
• Update accounts, initiate billing, process claim payments, and receive payment for services
• Arrange for refunds, exchanges, and credits for returned merchandise
• Work closely with the Service Team for smooth operations of the shop as per Company processes and guidelines
• Accurately record customers’ truck problems and repair requests
• Keep customers updated regularly regarding ongoing repairs
• Gain knowledge of warranty policies & practices
• Participate in any technical or development training that is made available
• Perform other duties as required
• Perform the role in a professional manner that aligns with the Company’s values and ideals

Attributes and Skills

• Exceptional computer skills in Microsoft Office and industry-specific software Visual Manufacturing
• Excellent organizational skills
• Problem-solving and listening skills
• Patient disposition and ability to resolve conflicts
• Basic accounting skills and knowledge of electronic payment systems
• Being innovative and open-minded to new philosophies and ideas to improve any processes necessary to make the maintenance as effective and efficient as possible

Qualifications

• 1-2 years previous Service Writer experience is required. Similar relevant experience may be considered
• Preference to people with experience in heavy haul or heavy equipment
• Able to multi-task and prioritize your work
• Previous experience using Visual Manufacturing is an asset

Working Conditions

• The work performed is carried out indoors in a regulated environment
• Regular exposure to industrial shop hazards which require additional protection from noise, fall hazards, and air quality. Safety boots must be worn
• Regular fast pace of work with tight deadlines
• A medium stress environment due to timelines

Benefits

• Competitive wages
• Extended health care & dental benefits
• AD&D, life, and STD disability benefits
• Employee and Family Assistance Program (EFAP)
• Company supplied PPE equipment
• Year-round work
• Stable career
• Family environment and company culture
• Safe work environment

Apply now to join North America’s premier supplier of heavy haul transportation equipment! Aspen Custom Trailers is a fast-paced, entrepreneurial company poised for significant ongoing growth. Thank you for your interest in Aspen Custom Trailers. Only applicants selected for an interview will be contacted. If you would like to know more about Aspen, please visit www.aspentrailer.com.