Service Technician

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.

Major Duties:

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.

• Loads, delivers, installs, configures and trains customers on the basic use and maintenance of the equipment sold.

• Provides technical support after initial installation of equipment (software & hardware).

• Uses, maintains and secures test equipment and tools used to adjust, calibrate and repair equipment.

• Determines parts, supplies or tools needed to complete service requests

• Relays any special problems to the Service Coordinator following each call.

• Ensures that standard response times committed to the Service Coordinator are met.

• Works with Sales Representatives to present Maintenance Agreements to customers.

• Follows repair and manufacturer schedules for customers on Service Agreements.

• Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.

• Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.

• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).

• Returns defective modules assemblies or parts to the local office and labels items.

• Maintains and restocks parts trucks.

• Performs other duties as assigned.

Job qualifications:

• Electronics diploma required.

• Valid driver's license and in order required.

• Basic computer skills required.

• Excellent organizational and problem-solving skills.

• Motivated team player.

• Strong customer service skills.

• 2 to 3 years of experience in repair field in a dental/medical environment.

• Carpentry/plumbing/heating/electricity/electronics related experience required.

• Excellent communication skills, both written and verbal in English.

• Applicants from Brockville or Kingston are preferred.

• Knowledge of the dental industry is an asset.