Service Manager

Join the ride!

Position: Service Manager

Dealership: Abbotsford Volkswagen

Location: Abbotsford, BC

Classification: Full Time

Abbotsford Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

We are seeking an experienced Automotive Service Manager to oversee the daily operations of our service department. The ideal candidate will be responsible for managing a team of service technicians, service advisors, and support staff, ensuring that all customer service needs are met efficiently and to the highest standards. The Automotive Service Manager will also be tasked with improving the overall profitability of the service department while maintaining a strong focus on customer satisfaction and quality of service.

What drives your day-to-day?

• Supervise and lead a team of service technicians, service advisors, and support staff.
• Maintain excellent customer relationships by addressing customer concerns, ensuring timely communication, and resolving issues in a professional and timely manner.
• Oversee the scheduling and coordination of service appointments and repairs to ensure a smooth and efficient workflow.
• Monitor the progress of service jobs and ensure timely completion of all tasks.
• Inspect and monitor the quality of repairs and maintenance performed by technicians to ensure that all work complies.
• Monitor key financial metrics and work towards improving profitability.
• Track and report on key performance indicators (KPIs), including repair times, service revenue, customer satisfaction, and employee productivity.
• Provide ongoing training and professional development opportunities to service department staff to keep up with the latest automotive trends and repair technologies.
• Ensure the department adheres to all safety standards, industry regulations, and company policies, creating a safe work environment for all employees.

What are the must-haves…

• Minimum of 3-5 years of experience in the automotive service industry, with at least 2 years in a supervisory or managerial role.
• CDK experience is an asset.
• Strong understanding of automotive repair, diagnostics, and maintenance procedures, along with experience with various makes and models.
• Proven experience in managing and leading a team, with strong interpersonal and communication skills.
• Excellent customer service skills with the ability to handle difficult situations and resolve conflicts effectively.
• Strong ability to prioritize tasks, manage time effectively, and keep operations running smoothly.
• Proficiency with automotive diagnostic tools, repair software, and industry-specific programs.
• High school diploma or equivalent; a degree or certification in automotive technology, business management, or a related field is preferred.
• Automotive Service Excellence (ASE) certification or other relevant industry certifications are an asset.

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Instagram Facebook LinkedIn