Service Desk Technician

About Score Group

Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.

About the Role

At an exciting time to join the Score Group team, we are seeking a proactive IT Service Desk Technician to support IT activities. Reporting to the IT Service Delivery Manager, the incumbent plays a crucial role in ensuring the efficient and compliant operation of our IT activities towards all related work for Score (Canada) Ltd. and Americas.

This role requires exceptional organizational skills, attention to detail, and the ability to handle sensitive information with discretion.

Join us in shaping the future of our global operations. Apply today and be part of a team that values excellence and innovation in every industry we serve.

Responsibilities

• Provide first and second line IT service desk support to the Score Group of companies.
• Actively monitor the Service Desk ticket system to pick up customer logged incidents and requests.
• Attend customer site where practical, apply technical analysis, access remedial action, repair / fix fault or return to office to escalate further.
• Build, deploy, and maintain end user devices.
• Maintain IT records of information as required.
• To undertake job activities so as to utilise Score IT and customers’ time efficiently and effectively.
• Support critical business applications including, Dynamics 365 ERP.
• Other duties as assigned to be relevant to the company and the department.
• Opportunity to travel across our Americas business unit to provide localized IT support to end users.

Qualifications & Experience

• Technology degree or diploma from an accredited College or University in Computer Support or related discipline which includes a minimum of 3 years’ work experience or equivalent.
• Microsoft Certification Professional Certification is preferred.
• A+, Network+, Server+, Security+ Certification is preferred.
• Proficient in Microsoft Office.

Behaviours and Skills

• Strong customer service and communication skills.
• Experience in prioritizing workloads.
• Awareness of ITIL processes and tools.
• Good troubleshooting skills.
• Strong communication skills and ability to communicate technical problems in understandable terms.
• Strong attention to detail.
• Embrace change and developments.

About Us

With facilities in over thirty locations spanning five continents, Score employs more than 4000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.

If you like the sound of an attractive salary, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!

Application Process

Are you the right person to play an integral part in that journey? If you wish to apply, please send your CV, quoting the Job Title, IT– Service Desk Technician to ame-careers@score-group.com

Please note the vacancy will be closed when the successful candidate has been identified.

Opportunity for all

We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.

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