Service Desk Technician

Be among the first 25 applicants

Responsibilities

• Providing first level technical support to all users whether on-site or remote.
• Providing customer support by troubleshooting any problems and/or concerns pertaining to end user hardware, operating systems, COTS, Telecommunications and/or hospital specific software applications.
• Installation of new computer hardware (printers, desktops, laptops, and other peripheral devices).
• Performing Moves, Adds and Changes when required for computer systems.
• Maintaining a complete inventory of all computer equipment and peripherals.
• Develop Desktop/Laptop images using Microsoft System Centre software.
• Active Directory System Administration.
• User provisioning and deprovisioning (i.e. account maintenance) for Southlake and Stevenson.
• Acting as a Legal Registration Authority (LRA) to grant users access to eHealth Ontario applications.
• Answer calls for IT Service and Support primarily via phone, Self Service Tickets.
• Transfer and escalate incidents and requests to the appropriate level support resources, following up with tickets assignees to ensure effective resolution in a timely manner.
• Provide knowledge transfer and mentoring of other team members when required.
• Act as a Subject Matter Expert for Specific Technologies, services and processes where possible.
• Willingness to work days, evenings, and nights (in rotation).
• Available to be on a rotational on-call.
• Work occasional overtime shift when approved.
• This role involves providing support during regular business hours, with the possibility of on-call duties to address urgent needs or unexpected situations as needed.
• Flexibility to respond to on-call requests when necessary.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Hospitals and Health Care