Service Desk Analyst

Service Desk / Desk Side Support

The candidate must have strong troubleshooting and customer service skills with the following qualifications:

• Service Desk / Desk Side Support experience
• ITIL certification preferred (experience in an ITIL environment will suffice)
• End User Management / End Point Support
• Minimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support role
• Bilingual in both official languages (French and English)
• Must hold a Government of Canada Secret Clearance
• Experience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk, etc.

More About the Role

• First point of contact for any issues/concerns surrounding Service Desk activities for the client's business-critical systems
• Adhere to an established and standardized set of procedures or readily understood rules within the Service Desk team
• Provide analysis, address problems and assist in the development of recommendations and solutions for the implementation of changes and improvements within the Service Desk Operations team