Service Design Associate

The Opportunity

Davis Pier is seeking a full-time Service Designer to join our consulting firm in Halifax, NS. The successful candidate will manage and deliver exceptional client services necessary to design, plan, and implement lasting change and improvement in complex public sector environments.

We know a consulting firm is only as good as its professionals and we pride ourselves on hiring the highest quality people who share our values: integrity, collaboration, diversity, flexibility, impact, and fun.

Responsibilities

The Service Design Associate will:

• Work with public sector clients to design policies, programs, services, and experiences.
• Employ innovative methods and approaches to uncover rich citizen insights.
• Use insights to develop strategic approaches to public sector transformation.
• Design, manage and execute projects using a variety of qualitative research methodologies.
• Contribute to multi-disciplinary project teams in the role of Service Designer, Researcher, Consultant, or Facilitator.
• Manage client relationships within project environments.
• Demonstrate analytical and problem-solving skills.
• Help foster client relationships within project environments.
• Assist in developing high quality project deliverables.
• Seamlessly integrate with client teams.
• Assist in developing tailored approaches to project delivery to ensure engagement outcomes are delivered in a non-disruptive manner.
• Help with the creation of, or change to, business processes, digital products, and content across both digital and offline channels.
• Assist in helping clients design and implement technology changes as part of an overall business transformation.
• Champion and reinforce the value of citizen-led approaches and design thinking.
• Support the growth of our design practice internally and externally.

Qualifications

Candidates should meet the following criteria:

• Experience and passion for solving complex problems in the public and social sectors.
• Formal education in design, business, public administration, engineering, or IT.
• Research background with an understanding and appreciation for qualitative insights.
• Demonstrable passion and expertise in design thinking methodologies.
• Previous experience in project settings, in a professional services environment.
• Possess the ability to remain flexible concerning approaches to delivering client solutions.
• Previous consulting experience would be considered an asset.
• Experience with digital (Examples: strategy, UX design, usability testing) would be considered an asset.

Perks of Working with Davis Pier:

• Four weeks of vacation annually.
• Hybrid working options after first few months with the firm.
• Annual Health Living Allowance.
• Profit-sharing incentives.
• Regular social and team-building events.
• Peer Mentorship Program.
• Beautiful modern office located downtown in the Brewery Market building.
• Contributing to a B Corp certified company.
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program (co-pay).
• Collaborative, welcoming, and supportive team.

About Davis Pier

Davis Pier is a professional services firm that provides innovative solutions to complex government and social challenges. Our team consists of over 90 people in Halifax, Toronto, and Charlottetown with varied backgrounds including strategists, project managers, engineers, public policy experts, interdisciplinary designers, technologists, and researchers educated in areas such as business, engineering, public administration, psychology, economics, and behavioral science.

We work with public and non-profit sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change. Our ability to collaborate with clients and implement these solutions is what sets us apart. The approaches we use to design, plan, and manage change allow us to deliver exceptional value and integrate seamlessly with our clients. Our success in supporting these complex projects resulted in us receiving the 2020 Halifax Chamber of Commerce Business of the Year award.

Commitment to Diversity, Equity and Inclusion

We welcome candidates from diverse backgrounds and who are representative of the communities that we serve, in particular those with lived experience of the barriers individuals face to employment.

Davis Pier is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we serve. We encourage applications from women, BIPOC, LGBTQ2S+, and people with disabilities as we strive to build a more inclusive society.

If you will require accommodations at any stage of the selection process, please state the nature of the accommodations in your cover note. In your application, please feel free to note your preferred pronouns (for example – she/her/hers, he/him/his, they/them/theirs, etc).

Please include your resume and cover letter with your application.

What’s the Process?

We know applying for jobs and finding your new career can be overwhelming, so we strive to be as transparent as possible about our interview and hiring process.

*Please include a cover letter with your resume, in your application.