Service Coordinators - 6 Positions

Competition # 2024-142

Category: 1 Year term

Closing: January 6, 2025

Position Summary

Under the direction of the Director of Children and Families, the Service Coordinators will be providing referrals for Claimants who require additional support to access resources and services as part of the Claimant Support Framework. This role serves Claimants eligible under the First Nations Child and Family Services and Jordan's Principle Settlement, ensuring access to essential services that support their well-being.

Key Responsibilities

• Receive warm referrals of Claimants from Claims Helpers who require additional or acute support.
• Conduct virtual meetings with Claimants to help them identify and access services tailored to their needs.
• Record notes on interactions with Claimants and any outreach to organizations/services.
• Record and report on gaps identified for services within communities in the format prescribed by Deloitte.
• Develop and maintain relationships with Deloitte team, Claims Helpers, and other groups as relevant.
• Follow necessary administrative processes relevant to your role (i.e., expense reports, time tracking, activity reporting).
• Attend onboarding and training activities as needed for your role.
• Synthesize and share learning insights from Service Coordinators with the overall Claim Helper Program.
• Collaborate with the rest of the Deloitte team, and other relevant partners to ensure Claim Helper Program and Service Coordinators work closely together, and that feedback and learnings are shared with all relevant teams.
• Navigate difficult conversations and manage trauma-informed discussions.

Qualifications: Education & Experience

• 3+ years of experience relevant to this role, including providing frontline support to First Nation communities in social services or other relevant programs.
• High level of energy and patience, and an ability to effectively interact and relate to adults and young adults.
• Excellent written and spoken communication skills.
• Understanding of Canada’s history and relationship with First Nations.
• Excellent time-management, organizational, and prioritization skills.
• Ability to build trust and maintain confidential information.
• Ability to provide trauma-informed and culturally sensitive services.
• Excellent problem-solving skills.
• Proficient in Microsoft Office, Word, Excel, and Outlook.
• Knowledge of First Nations culture and fluent in a First Nations language would be an asset.
• Adhere to AMC policies, and procedures with specific attention to attendance, and professional ethics.
• Must have a valid Class 5 driver’s license and a reliable vehicle.
• Must have a current satisfactory Criminal Record Check and Clear Child Abuse Checks.

Interested applicants are invited to submit their cover letter identifying the position title and quote competition number applying for, qualifications, and resume, along with 3 professional reference listings (include a most recent employer reference) by 4:00 p.m. January 6, 2025 to:

Human Resources

Assembly of Manitoba Chiefs

14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3

Quote Competition # 2024-142 in your application.

For best results submit your application to BambooHR.

Job Opportunities

We thank all who apply and advise that only those selected for further consideration will be contacted. No phone calls will be accepted.

Preference will be given to First Nations people. If successful, applicants will be asked to provide verification of citizenship documentation issued by a First Nation or government-issued documentation or affirmation from Inuit, Métis, or non-status Indigenous community with which they identify. Incomplete and late applications will not be considered.

Please visit our website at www.manitobachiefs.com