Service Coordinator, Carole Anne's Place (CAP) (Temporary Full Time)

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Why Work for Us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 7-MCP-2023

Department: Housing & Gender Based Violence

Reports to: Program Supervisor

Location: Hamilton, ON

Hours of Work: 37.5 hours per week

Start Date: TBD

Contract End Date: March 31st, 2024

FOUR (4) TEMPORARY FULL TIME POSITIONS AVAILABLE

Provide support to women accessing the Carole Anne’s Place program, an Out of the Cold program, using integrated feminist anti-racist/anti-oppressive trauma perspective:

• Supports include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming while ensuring adherence to the YWCA’s vision, mission and values.
• Work with women to identify & support their personal goals and objectives.
• Liaison with community partners (including Emergency Services, Housing Providers, Housing First Programs, hospitals).
• Conduct initial assessments for women accessing services.
• Provide crisis intervention and counseling support.
• Work with women in developing safety plans related to violence, addictions, and mental health.
• Offer referrals and assist clients in navigating services and housing in the community.
• Advocate on behalf of women.
• Provide daily programming.
• Data collection (of outputs, outcomes, and attendance) and record keeping.
• Maintain confidentiality.
• Prepare program and clean the rooms used for the program.
• Perform general housekeeping duties such as completing laundry.
• Work safely, report all workplace hazards and follow all YWCA Hamilton Health and Safety policies and procedures.
• Participate in annual health & safety training provided by the YWCA.
• Attend and participate in staff/team meetings.
• Perform other duties as required.

NECESSARY TRAINING:

• Non Violent Crisis Intervention (NCI) - Annual (All YWCA Employees)
• WHMIS - Annual (All YWCA Employees)
• Health and Safety Training – Provided by the YWCA
• Accessibility for Ontarians with Disabilities – Provided by the YWCA
• Other training as required.

Qualifications

• Must have post-secondary education in Social Work/Social Services or related field.
• Committed to advocating for and empowering women.
• Experience working with marginalized women.
• Proven experience in crisis management and de-escalation techniques.
• Knowledge of social housing and shelter systems in Hamilton.
• Experience working in a diverse community or setting.
• Excellent verbal, written, organizational, and time management skills.
• Good knowledge of community resources.
• Integrated feminist, anti-racist/anti-oppressive analysis.
• Ability to work from a trauma-informed practice.
• Must be flexible; able to cover weekend shifts in the event of no coverage.
• Bilingual English/French or other languages an asset.
• Non Violence Crisis Intervention Certification a strong asset.
• ASIST Certification a strong asset.
• Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost.
• Must have current Standard First Aid Certificate or willingness to obtain (holders of an Emergency First Aid Certification will be required to recertify under the Standard First Aid designation).
• Attend and participate in mandatory training such as but not limited to WHMIS, Non Violent Crisis Intervention Training (NVCI).

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.