Service Coordinator - Calgary

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

We have 2 positions available. Wage based on experience and shift premiums will be applied.

1. 1 on our Afternoon shift 4X10 Mon-Thurs 14:30-1:00
2. 1 on our Weekend Dayshift 3X12 Fri-Sun 6:00-18:30

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow.
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager.
• Ensure all tasks are completed in Enrich with proper comments for each job line.
• Ensure warranty claims are opened for all warrantable parts and/or repairs.
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs.
• Assist parts Dept in sourcing parts.
• Ensure part cores are returned for proper credit.
• Close completed work orders after review.
• Work with Outsourced Maintenance Coordinators to schedule equipment and ensure equipment gets to the required shop.
• Driver & Customer Relations.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 5 years in service operations.
• Knowledge of the AS400.
• Good organizational skills.
• Good communication and decision-making skills.
• Technical, mechanical, and problem-solving skills.
• Focused on cost analysis and cost reduction.
• Focused on customer and driver satisfaction.

What do we offer to you?

• Competitive Wages.
• Comprehensive Benefits Program.
• Profit Sharing Opportunities.
• Tuition Reimbursement.
• Opportunities for growth and advancement.