Service Coordinator

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Alberta Region team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Calgary Service Division Manager, the Service Coordinator ensures that the day to day administration tasks for the Calgary Service Division are completed accurately and efficiently. Areas of responsibilities will include service dispatch, office administration, service and contract billing. The Service Coordinator also acts as a key contact for both field and office employees in various divisions, as well as clients and vendors; and responds to inquiries and requests in a prompt, efficient and professional manner at all times.

Duties & Responsibilities will include but not limited to:

1. Adhering to all Company service business process standards (BPS) and policies
2. Assisting in dispatching and coordinating daily service calls, project work and preventative maintenance (PM) work orders, ensuring that these are completed in a timely manner
3. Assisting in scheduling for field service technicians
4. Responsible for sourcing/purchasing of equipment/materials for field service technicians
5. Responding to customer inquiries in a timely manner; if applicable, investigates and resolves customer inquiries
6. Service and contract setup / scheduling and invoicing
7. Maintaining an organized system of filing for both hardcopy and electronic records
8. Ongoing monitoring and scheduling of safety training certifications for field service technicians
9. General office administration responsibilities eg. handling office equipment issues, building alarm/security; photocopying, mailing, reception coverage, etc.
10. Payroll entry
11. A/P, A/R duties
12. Other duties as assigned

Competency Requirements:

1. Change Orientation
2. Communicates Effectively
3. Continuous Learning
4. Customer Focus
5. Holds Self and Others Accountable
6. Problem-Solving and Innovation
7. Teamwork and Collaboration
8. Values and Respects Others

Education and Experience:

• High School diploma with coursework in accounting or bookkeeping.
• Proficiency in Microsoft Office and scheduling software; experience with JDE is an asset; including high willingness to learn new systems.
• Minimum 5 years of administration/coordinator experience utilizing advanced software applications.

Skills and Qualities:

• Strong organizational skills with the ability to multitask and prioritize effectively.
• Clear and professional communication skills, both verbal and written.
• Team player dedicated to maintaining a quality work environment.
• High attention to detail and accuracy in record-keeping and data entry.
• Customer-focused with a commitment to delivering exceptional service.
• Must possess exemplary punctuality, ensuring reliable attendance and adherence to scheduled timelines.

Assets:

• Office location is in an Industrial area. Reliable transportation to get to work on time is desirable.
• Previous experience as a Service Administrator/Coordinator in the HVAC industry.

Additional Information:

This position is based in our Calgary NE office, industrial area and requires regular in-office attendance during core hours from 8:00 AM to 4:30 PM.

Black & McDonald is an equal opportunity employer that welcomes applications from individuals with disabilities. Accommodations are available upon request for candidates participating in the recruitment and selection process.