Service Analytics Senior Analyst

About the Role

Provides analytical support to the Service Planning Group as well as various levels of Service Management. Supports decision making with in-depth reporting and analysis of Machine, Customer, Technician and Financial performance to ensure future growth and market competitiveness. This position will also review and assess current processes, identify areas for improvement and use all available tools to produce relevant and accurate reporting. Liaison between headquarters and regional Service Management to address issues and ensure clear communication regarding key performance indicators.

Your Impact

1. Designs and/or maintains a consolidated Service reporting consisting of system (Oracle and S21) and ad hoc reporting to compile necessary documentation for management evaluation of customer profitability, machine performance as well as technician performance.
2. Resolves inconsistencies, and transforms and simplifies high-level complex information to develop practical solutions.
3. Identifies best practices and business improvement opportunities through the reporting and analysis of “normalized” KPI.
4. Collaborates with development team to constantly improve the performance of the Service-related enhancements.
5. Collect, clean, and continuously monitor, and resolve data inconsistencies in report results to ensure data integrity.
6. Creates tools and data models to aid in the visualization and monitoring of Service trend data.
7. Provides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accounts.
8. Adapts quickly to the fast-paced work environment.

About You: The Skills & Expertise You Bring

1. Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience.
2. Degree in Business, Math, Statistics, Computer Science or equivalent preferred.
3. Experience with service industry knowledge is a plus.
4. Strong Knowledge of Excel, Power Query, Power BI and relational database software applications.
5. SQL skills are a plus.
6. Strong inter-personal, analytical & presentation skills to work with business teams directly and advise them with correct solution.
7. Excellent oral and written communication skills as well as organizational skills.
8. Possess excellent accountability skills and ensure that all deliverables completed on or before target.
9. Acts as a team player and strong contributor to work with dynamic team in an ever changing environment.
10. Able to articulate issues to management and propose tangible solutions to gain their commitment and agreement.
11. Excellent pattern recognition and predictive modeling skills.

In accordance with applicable law, we are providing the anticipated annual rate for this role: $92,210 to $138,080 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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