service advisor - auto repair

Minimum Education Requirements

• Secondary (high) school graduation certificate

Tasks

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients

Computer and Technology Knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Electronic mail

Experience

• 1 to less than 7 months

Compensation and Benefits

• Disability benefits
• Bonus
• Commission
• Group insurance benefits
• Life insurance
• Learning / training paid by employer