service advisor - auto repair

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Develop communication strategies
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Explain procedures, risks, and benefits to clients
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Supervision

• 11-15 people

Computer and Technology Knowledge

• MS Outlook
• MS Word
• MS PowerPoint
• Electronic mail

Type of Experience

• Call centre

Benefits

• Disability benefits
• Bonus
• Life insurance
• Pension plan
• Maternity and parental benefits
• Free parking available
• Paid time off (volunteering or personal days)