service advisor - auto repair

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop communication strategies
• Supervise staff
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks, and benefits to clients
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Supervision

• 11-15 people

Experience and Specialization

Computer and Technology Knowledge

• MS Outlook
• MS Word
• MS PowerPoint
• Electronic mail

Type of Experience

• Call centre

Benefits

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial Benefits

• Bonus
• Life insurance
• Pension plan

Long Term Benefits

• Long-term care insurance
• Maternity and parental benefits

Other Benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Wellness program