Service Advisor

Victoria Hyundai is proud to have the most innovative and exciting brand in the Automotive Industry! We are looking to add a Service Advisor to our growing team.

The successful candidate would have excellent communication and customer service skills, will have a TEAM first attitude and will have previous experience in an automotive service department.

Responsibilities:

• Recommend and sell maintenance and repair services to customers
• Follow up on any unsold work
• Write service work orders
• Liaise with technicians to ensure proper work flow
• Maintain and develop an excellent customer experience and relationships
• Greet customers in a timely, friendly manner
• Be able to multi-task in a fast paced environment
• Create work orders with accurate information
• Refer to service history, inspect vehicle, and recommend additional needed service
• Provide a complete and accurate written cost estimate for labor and parts
• Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail
• Keep service department forms, menus and pricing guides up-to-date
• Explain completed work and all charges to customers
• Maintain high customer satisfaction standards

Who you are:

• 2+ years experience in a service advisor role is required
• Outgoing & a strong desire to serve people
• A positive attitude & always smiling
• Flexible schedule and available to work Saturdays
• Enjoy working in a fast paced, energetic environment
• Great organizational & computer skills
• Must be eligible to work in Canada

Nice to haves:

• Experience in the automotive industry a strong asset
• PBS knowledge is considered an asset

Why choose us!

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 7 award winning dealerships across BC. As an established and growing company we offer:

• Competitive pay
• Comprehensive group benefits plan
• Employee and Family Assistance Program
• Life Insurance
• Apprenticeship and Training programs
• Mentorship
• Long Service Awards – commencing at 2 years service
• Regular social/team building events
• Community Involvement: Volunteering and donating
• Career growth and security

Who are we:

Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• VICTORIA, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the legal right to work in Canada?

Work Location: In person