Service Advisor

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

• Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention.
• Return missed phone calls and emails in no less than 5 minutes.
• Determine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System. Attention to detail is critical.
• Conduct transactions with the system; walk customers through corrections and provide a summary.
• Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.

What You’ll Bring

• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Bilingual, French and English (French as mother tongue or equivalent proficiency); use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces, and software.
• Familiarity with Dealer Management System(s), Outlook, and MS Office.
• Must maintain a valid Class 5, G or G2 driver’s license for Canada.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.