Service Advisor

Stratstone Mercedes-Benz, Hamilton

A Basic Salary of £26,857 with a bonus of £4,800, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.

Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone, Mercedes-Benz, Hamilton?

As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

What does the role of Service Advisor involve?

• Provide estimates for work, and book in service and repair work for our customers’ vehicles.
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out.
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell.

What qualities do I need to succeed in the Service Advisor role?

• Background in customer service and an interest in the automotive industry, whether above or below the bonnet.
• Flawless organisation skills, and confidence with using computer systems.
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment.
• Dedication to providing an incredible service, with a passion for making our customers happy!

At Lithia UK, our growth is powered by our people. As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Diversity is Our Strength: Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.