Service Advisor

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.

We are looking for a highly motivated, enthusiastic team player to join our Bedford, NS Dealership as a Service Advisor. This is a Full Time, permanent position.

The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).

Job Responsibilities include but are not limited to:

• Scheduling customer appointments
• Creating work orders upon phone book in
• Providing estimates and quoting repair work
• Ensuring follow up with customers
• Completing work order once service is complete
• Collecting payment for work done
• Assisting in warranty with manufacturers and warranty administration as directed by the Service Manager
• Other duties as assigned by management

Job Requirements

• High school diploma or GED required.
• Service writer /CSR training and/or certificates
• 1 year working experience in a customer service or sales position.
• Strong customer service and troubleshooting skills.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Ability to work well under pressure.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to respond quickly in a dynamic and changing environment.
• Strong work ethic and positive team attitude.
• Must have valid driver's license.
• Organizational and priority-setting skills
• Ability to multitask

In addition to becoming part of an exceptional team, we also offer:

• Competitive wages
• An Employee Assistance Program at no cost to an employee
• Employee Bursary Program
• RV Rental Discounts, sales, and parts for staff
• Company Matching World Vision Child sponsorship program

Your enthusiasm is infectious. You challenge the status quo. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. If that describes you, then our Company is the right fit for you and we want to hear from you!

We thank all candidates for applying; however, only those selected for an interview will be contacted.