service adviser

Education

Secondary (high) school graduation certificate

Tasks

1. Develop all kinds of events for publicity, fundraising and information purposes
2. Address customers' complaints or concerns
3. Explain the type and cost of services offered
4. Maintain records and statistics
5. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
6. Receive and log complaints
7. Receive payments
8. Explain procedures, risks and benefits to clients
9. Maintain and manage digital database
10. Answer clients' inquiries and provide information

Screening Questions

1. Are you willing to relocate for this position?
2. Do you have previous experience in this field of employment?

Experience

1 year to less than 2 years

Support for Newcomers and Refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Supports for Visible Minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Duration of Employment: Permanent

Language of Work: English

Hours of Work: 35 hours per week