Senior Warehouse Operations Specialist (Contract)

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

Instacart is currently seeking a structured and organized individual to play a vital role as Warehouse Associate . We are looking for an individual with an exceptional track record in the fixed assets warehouse environment, helping set up process and structure in order to maintain more order in a warehouse. You will work with different teams to help ensure we have followed all the process checklist and right documentation for our hardware set up from the moment it arrives to the moment it leaves our warehouse. Our ideal candidate will be a detail-oriented, hands-on leader, willing to work alongside the team to achieve goals.

This role is based in Brantford, Ontario and will require in-person office work at least 4 days a week. This is a three-month fixed term role.

About the Team

The Caper Hardware Deployment Ops team is dedicated to managing the lifecycle of our Caper carts in the US / Canada. We ensure that our hardware undergoes rigorous testing to meet quality standards before being deployed to stores in top notch condition.

About the Job

Warehouse Associate Responsibilities

• Operational Oversight: Oversee the scheduling of cart shipments, ensuring smooth and timely operations. Optimize daily, weekly, and monthly workflows for maximum efficiency.
• Team Leadership: Lead, train, and motivate a team of warehouse associates. Develop and implement strategies to improve team performance and morale.
• Inventory Control:Implement and enforce inventory management protocols for order entry, goods receipt, and shipment. Drive inventory accuracy by setting and meeting goals, and maintain and improve cycle count reporting.
• Operations Reporting:Establish and manage a reporting system to monitor and analyze On Time Delivery, Productivity, Inventory, and other relevant warehouse metrics.
• Equipment Management:Develop and document procedures for the maintenance and support of warehouse equipment.
• Safety and Compliance:Ensure all warehouse operations adhere to safety regulations and company policies. Promote a safe working environment and conduct regular safety training and audits.

Additional Responsibilities:

• Coordinate with internal departments, customers, suppliers, and transport companies to ensure the efficient flow of materials and clear, accurate information.
• Work closely with logistics and inventory personnel to ensure accurate preparation and recording of items for shipment.
• Ensure warehouse staff have the necessary tools and training to complete their tasks effectively.
• Develop and refine departmental work instructions and procedures to optimize the use of existing systems and technology.
• Commitment to safety and regulatory compliance.

About You

Minimum Qualifications

• Post Secondary Education in Logistics, Supply Chain, or equivalent experience
• Proven experience as a Warehouse lead or in a similar supervisory role within a fast-paced warehouse environment.
• Demonstrated ability to manage inventory control and optimize warehouse processes.
• A minimum of 3 years’ experience in a manufacturing and/or warehouse environment
• Ability to simultaneously manage projects and day-to-day operations with a sense of urgency and without compromising quality
• Clear written and verbal communication skills and attention to detail.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team

Preferred Qualifications

• JHSC Certified.
• Valid Reach truck Operator Certification.