Senior Translation Project Manager

Translations Senior Project Manager (EN-FR)

Translations Senior Project Manager

A leading translation service provider that helps the world’s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

Position Summary

The Senior Project Manager is the front-line relationships manager charged with preserving and improving client and resource relationships. The partnerships are typically long term in nature, and managing the existing client relationships while striving for an improved client experience is the main focus.

The Senior Project Manager enables their team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for their team, as well as the main coordination between their team and other departments within the company.

Principle Responsibilities and Duties

Everything we do in project management is focused on providing an exceptional customer experience. To accomplish this, the Senior Project Manager is fully responsible for the entire life cycle of the client experience for all projects in their area.

• Project Planning

The smooth execution of a project depends largely on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables, and the agreed method of communication during the project and between project cycles.

For a project manager in the translations business, the proper education of the client is an integral part. The careful planning and selection of all resources needed to deliver the project within the timelines and budget is essential.

• Execution

The Senior Project Manager oversees the execution of their own projects as well as the projects executed by their team members and is ultimately responsible for keeping all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.

• Project Completion and Follow-up

Upon successful completion and delivery of the project, the Senior Project Manager ensures that follow-up calls are conducted with the involved stakeholders.

• Client Relationship

For any recurring and/or contracted clients, the Senior Project Manager is fully responsible for maintaining the relationship with the clients and all requesters. Here, the Senior Project Manager ensures that all prep work, agreements, and planning are done well ahead of the start of project execution.

Qualifications

Education:

• College diploma, university degree or equivalent
• Bilingual (English/French) mandatory requirement

Experience and Proficiencies:

• 7+ years of experience in Localization Project Management, managing complex projects involving multiple stakeholders
• Technical, Transportation, communications, or SaaS industry experience
• Experience dealing with middle managers and senior managers in client/partner relationships